[{{ $ctrl._job.status.name | translate}}] OCEAN - Shore Excursions Manager
Viking

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Job description

SHORE EXURSIONS MANAGER

 

PURPOSE OF POSITION

Shore Excursions Manager is responsible for presentation, promotion, supervision and arrangement of the shore excursions offered in the various ports of calls and onboard the vessel. Shorex Manager is to ensure that guests receive efficient and courteous assistance on all tours and is responsible for the Shorex Team onboard.

 

YOUR RESPONSIBILITIES

  • To play an active part in the Emergency Response Organization and to look for improvement in all matters relating to safety of the guest, crew and vessel

  • Liaising with local suppliers (reconfirmation of reservations, buses, guides…)

  • Coordination of all excursions including audio equipment

  • Instructing and briefing local guides prior to shore-excursion and ship escorts

  • Managing and Coaching the onboard Shorex Team in their duties and

    responsibilities

  • Organization of disembarkation and embarkation

  • Ensure smooth dispatch and operation of all shore excursions

  • Shuttle bus operation were applicable (organization, booking, control)

  • Has in depth knowledge of the product, destinations & procedures

  • Has the skills to deal with difficult passengers and/or situations with grace,

    professionalism and rational thinking and to present/conduct solutions

  • Hosting/Dining with guests

  • Other duties as directed by Senior Management

  • Supervises his/her team and coaches them on all duties, monitors their

    quality of work and evaluates them

  • Supervises sales of the excursion office and takes proactive action to promote shore excursions (gives Port Talks, Promotions, Sales) and is responsible for meeting revenue targets

  • Monitors quality of our standards and the shorex operation, reports any deviation from our standards

  • Manages a team of 4 to 7 people

 

Supervisor: onboard Hotel General Manager, onboard Associate Hotel General Manager

Gives instructions to: Asst Shorex Manager, Shorex Staff

Receives instructions from: onboard Hotel General Manager, onboard Associate Hotel General Manager, Product Development Manager(tour program product, operation and logistics)

Stripes: Three – Not Worn

Contract lengths:  4 months

 

YOUR PROFILE

 

Min. 3 years professional experience in a management position

  • Firsthand knowledge of our ports of call / experience on an ocean ship is essential

  • Firsthand experience of ILO 180 and MLC requirements is essential

  • Excellent English skills, other languages are an asset

  • Service oriented and guest focused

  • Must work independently, good computer knowledge

  • Excellent management, organizational and communication skills

  • Positive personality, friendly and neat appearance

  • Stress resistance, flexibility, team player

 

GUIDELINES AND REGULATIONS

Job Description • Contract • Company Rules and Regulations • Onboard ABC •

Viking College • Uniform Regulation • Product Manual • STCW 95

Requirements

See description

Job type
Full-time
Location
Basel, Switzerland
Department
Management, Other
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Viking

HISTORY
Viking Cruises was founded by Chairman Torstein Hagen in 1997. The company established headquarters in Los Angeles, California in 2000 and through rapid expansion has enjoyed double-digit growth in recent years.

With operational headquarters in Basel, Switzerland, Viking provides travel experiences for guests with an interest in geography, culture and history. Each journey includes daily shore excursions, and an exclusive Culture Curriculum program that provides destination immersion through music performances, cooking demonstrations, informative port talks and guest lecturers.

RIVER CRUISES
Viking River Cruises award-winning Longships offer a variety of stateroom categories and true two-room suites with verandas. Onboard amenities include a restaurant, bar & lounge, library and expansive sun deck. Itineraries range from 8 to 23 days and feature the rivers of Europe, Russia, Egypt, China, and Southeast Asia.

OCEAN CRUISES
In 2015, Viking introduced its first award-winning ocean ship with the 930-guest Viking Star. Sister ship Viking Sea joined the fleet in 2016, along with Viking Sky and Viking Sun in 2017. By 2028 Viking will have a fleet of sixteen ocean ships, making it the largest small ship ocean cruise line. Each ship boasts a veranda in every stateroom, a choice of restaurants, an infinity pool, a Nordic-inspired spa, panoramic Explorers’ Lounge, and more. Itineraries range from 8 to 141 days and feature destinations such as Scandinavia and the Baltic, the Mediterranean, the British Isles, and the Caribbean.

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