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Vila Joya




About the job

Vila Joya is seeking to recruit a receptionist to work at reception and to assist with handling all incoming reservations in a courteous and professional manner in accordance with the guests needs. Must be fluent – spoken and written – at least in 2 languages: Portuguese, German or English, to understand and speak Spanish would be a plus.

Key Responsibilities:
• Inputs all reservations immediately and accurately into Host ensuring that all codes, rates are correctly used.
• Ensures that all correspondence are filed correctly and neatly and all files kept up to date and in order.
• Ensures that all telephone inquiries are handled promptly and efficiently and in a courteous manner.
• Ensures that all e-mails, phone calls and fax inquiries are dealt with efficiently and replies are sent as fast as possible an within few hours of the initial inquiry.
• Prepares daily arrivals ensuring that all rooms are correctly allocated, billing procedures are adhered to and any special requests are noted.
• Ensures that all deposits are chased and posted correctly to relevant reservations.
• Ensure that all dinner, spa, golf etc. reservations are made and entered into our internal reservation system.
• Efficiently manages the Accounts Receivable of the hotel, ensuring that payments are received in a timely manner
• Accurately prepares weekly 3 week forecast, weekly outlook and daily pace report on a timely basis.
• Monitors the daily heavily booked periods, allotments and liaise on close out to CRM
• Restaurant reservations
• Be prepared for weekly mystery guest shop training calls
• Be fully multi-skilled in all areas of the departmental functions.
• Performs any other duties as requested by Management.

About you

Our ideal candidate must possess:
• A complete understanding and working knowledge of the Front Office software systems.
• Awareness of the services and facilities available in the hotel and ability to capitalize on all opportunities to increase sales.
• Ability to be conversant and confident with the hotel's rates, package plans, deposit and cancellation policy.
• Complete workable knowledge of the Reservations Department.
• Strong relationship management skills, excellent organizational skills as well as good computer skills in Microsoft Office programs.
• Good coordinating skills along with the ability to work with many competing deadlines.
• Strong ability to work well with others and overtime if needed.
  • Language required: English. German, Spanish, and Portuguese are a plus

The company

Vila Joya – Feels like Home, tastes like Paradise!

Vila Joya is located above the Atlantic and is surrounded by an evergreen garden with direct access to the sea. With its 13 rooms and 9 suites, a two Michelin star gourmet restaurant and 350m2 spa and fitness area, this Moorish style building - formerly the private summer residence of the German Jung family - is now one of the most beautiful privately-run boutique resorts in Europe.

The terrace with views across the garden and towards the Atlantic forms the heart of Vila Joya and as such is the hub and focal point for all culinary delights. From breakfast to dinner, the terrace is the place where guests come together. At lunch- and dinnertime, the terrace is transformed into a two Michelin star restaurant headed by the patron Dieter Koschina. The Austrian chef has been working at Vila Joya for more than 28 years and secured his first Michelin star in 1995 and his second in 1999. Chef Koschina is an essential part of the gem which is Vila Joya – and he is also one of Portugal’s highly decorated chefs.

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Albufeira, Portugal

Full-time, 12 months

Start Date:As soon as possible

Latest start date:

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