[{{ $ctrl._job.status.name | translate}}] Health and Wellness Manager

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Job description

Manage all Spa/Salon services, products, systems/processes, customer relations and facilities within one or more locations. Provide strong and positive leadership to all service professionals within location(s). Develop thorough understanding of operating processes and ensure adherence to SOPs. Manage service delivery and customer experience to ensure the highest levels of quality and customer satisfaction. Drive location sales and manage costs in line with budgets.

Job responsibilities:
• Assume responsibility for the overall operation of VILA VITA Spa in view to achieving sales, business and quality targets;
• Plan and execute different avenues of growth of the different services and thereto related brands
• Coordinate and lead the Spa managers & therapists
• Implement proper service guidelines
• Contribute to the formulation of brand policies through discussion with the management
• Carry out focused and proactive actions in view to ensuring revenue generation
• Ensure customer satisfaction in according to VILA VITA and LHW service standards
• Manage P&L of Spa in order to drive up the business performance
• Manage schedules, staff allocations and leaves of all staff members within the Spa to ensure optimal coverage, minimize missed opportunities and maximize business performance
• Maintain the highest standards of service/quality/hygiene within the Spa and oversee the staff to ensure smooth running of operations
• Fully understand and implement Spa operating procedures to drive customer satisfaction and business performance
• Drive upselling of services/treatments and products for the salons/spas to guests
• Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities
• Develop and maintain expertise of Spa computer systems, and ensure staff are well versed in systems
• Work with HR to coordinate hiring and training of staff
• Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance
• Maintain cleanliness of Spa by managing or coordinating the cleaning schedules and performance
• Ensure effective communications between team members to ensure maintenance issues are resolved promptly
• Solicit frequent feedback from clients on product quality and service levels; deliver recommendations for improving product and service offering
• Ensure daily sales and cash collection is accurate and complete
• Conduct performance appraisals, provide coaching and implement disciplinary measures as required to manage staff performance
• Liaise with HR department to raise and address personnel issues
• Optimize staff retention and utilization by reducing staff absenteeism, sick leaves, and resignations
• Oversee health, safety and hygiene in the locations at all times


Essential Skills & Experience
• A degree or certified diploma in a health, beauty, sport, medical or physiotherapy related areas or relevant qualifications in Spa therapies and treatments
• Minimum 3-5 years’ experience in a similar position
• Minimum 4 years’ experience in team management and leadership role in of Spa or thereto related services
• Strong communication and interpersonal skills, amongst which the ability to lead
• Passion for health and wellness within a holistic and integrated concept
• Strong sense of quality and dedication to customer satisfaction
• Excellent language skills, namely in English, whereby German and French are also highly valued.
• Strong planning, customer service, organizational and analytical skills
• Ability to motivate others through leadership and creativity
• Exceptional Customer Service Skills
• Good time management, planning and follow through
• Willingness to work under a flexible schedule
• Team Player able to motivate and bring the best out in team members
• Ability to multi-task
• Strong commercial understanding
• Strong attention to details and ability to meet high quality standards
Job type
Faro District, Portugal
Spa & Wellness, Recreation & Leisure, Management
English, German (optional), Portuguese (optional)
Starting in
January 2019
12 months
Accommodation possibility
Other benefits
Meals, Uniform


VILA VITA is an exquisite and sophisticated resort, spread out over 22.000 square meters of beautiful cliff-top location, with lush subtropical gardens on the warm and golden southern Portuguese Atlantic shores.

With ten restaurants and nine bars, marked by excellent and diversified services, careful attention to detail, charm and a singular offer of classical and innovative options able to delight the exclusive guests we receive from all over the world, VILA VITA is a gastronomic paradise.

Additionally, a Golf Pitch-&-Putt, 9 holes Driving Range, a beautiful spa, heated indoor and outdoor pools, plus an extremely well equipped health center, with a team of therapists and personal trainers for yoga, pilates, jogging and much more, VILA VITA is the perfect setting for a relaxing and healthy stay.

Award winning environmental solutions serve to enhance its sustainability and testify its pledge to social responsibility, and carefully nurtured ties to the local community are constantly renewed in order to promote local products and artisans as well as add a unique touch to the VILA VITA identity.

However, for all its grandeur and quality, the real secret of VILA VITA´s prevailing success is a motivated, qualified and dedicated team who spare no efforts to welcome and delight our guests by sharing their passion and skills in such a way as to delight and pamper them, making them feel at home.

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