Reservation Agent (m/f)
About the job
Do you have a passion for ensuring guests have an unforgettable experience from their very first contact? Are you someone who loves helping others and solving problems efficiently? Then Vila Vita Parc is looking for a dedicated Reservations Agent to join our team!
Be the Vital Link in the Guest Experience:
As a Reservations Agent, you will be responsible for interacting with clients and agencies, ensuring seamless bookings and providing all necessary information. Your attention to detail will guarantee that each guest has a personalized and high-quality experience from the start of their stay.
You will help maximize the resort's revenue by having in-depth knowledge of our products, rooms, and services, while also offering exceptional support for our guest loyalty program. Your communication and organizational skills will be essential to ensure that all reservations are handled accurately and efficiently.
Are You the Talent We’re Looking For?
We are looking for a motivated and experienced Reservations Agent with a background in luxury hospitality environments. Fluency in English and Portuguese is essential, and knowledge of German is a plus. You should be proactive, approachable, and able to build harmonious relationships with guests and internal teams.
Responsibilities:
- Follow the implemented Reservations Manual;
- Help maximize revenue by reviewing reservations and ensuring details are correct;
- Provide special treatment for regular and VIP guests;
- Assign rooms according to bookings and avoid unnecessary upgrades;
- Prepare performance reports and ensure accuracy of guest historical records;
- Understand market trends and adapt sales strategies accordingly.
If you’re ready to be part of a team that values excellence in hospitality, come shine with us as a Reservations Agent at Vila Vita Parc!
People are Our Passion!
- Department: Reservations
About you
- Language required: Portuguese.
The company
Site VILA VITA Careers
https://jobs.vilavitaparc.com/
VILA VITA is an exquisite and sophisticated resort, spread out over 22.000 square meters of beautiful cliff-top location, with lush subtropical gardens on the warm and golden southern Portuguese Atlantic shores.
With ten restaurants and nine bars, marked by excellent and diversified services, careful attention to detail, charm and a singular offer of classical and innovative options able to delight the exclusive guests we receive from all over the world, VILA VITA is a gastronomic paradise.
Additionally, a Golf Pitch-&-Putt, 9 holes Driving Range, a beautiful spa, heated indoor and outdoor pools, plus an extremely well equipped health center, with a team of therapists and personal trainers for yoga, pilates, jogging and much more, VILA VITA is the perfect setting for a relaxing and healthy stay.
Award winning environmental solutions serve to enhance its sustainability and testify its pledge to social responsibility, and carefully nurtured ties to the local community are constantly renewed in order to promote local products and artisans as well as add a unique touch to the VILA VITA identity.
However, for all its grandeur and quality, the real secret of VILA VITA´s prevailing success is a motivated, qualified and dedicated team who spare no efforts to welcome and delight our guests by sharing their passion and skills in such a way as to delight and pamper them, making them feel at home.
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