[{{ $ctrl._job.status.name | translate}}] Consulting General Manager
Villa Hotels and Resorts

Posted
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Job description

- Performs the role of “Standard Bearer”, ensuring that each set criteria (changes from time to time) of Villa resort operations are communicated, understood, achieved and maintained by hotel staff.
- Performs each criterion as contained in Villa’s then-current “General Manager’s Standard Operating Procedures” in a satisfactory manner.
- Creates an operating environment that assures consistent guest satisfaction.
- Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
- Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
- Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
- Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Maintains an appropriate level of community public affairs involvement.
- Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
- Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
- Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of government agencies.
- Deals with the general public, customers, employees, union and government officials with tact and courtesy.
- Plans and organizes the work of others.
- Accepts full responsibility for managing an activity.
- directly supervise 2 to 10 employees at the hotel, including all department heads. Indirectly supervise all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
(Other duties may be assigned)

Requirements

General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

- Microsoft Word
- Microsoft Excel
- Yield Management Systems programs
- Property Management System (PMS) programs
- Daily Revenue System (DRS) programs
- Central Reservation System programs
- Payroll programs
- Company-issued internet browser programs
- Company-issued electronic mail programs
Job type
Fulltime job
Location
Maldives
Department
Management
Languages
English
Starting in
As soon as possible
Latest start date
July 2018
Duration
More than 1 year

Villa Hotels and Resorts

Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.

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