[{{ $ctrl._job.status.name | translate}}] Guest Relation Officer- German/Italian speaking
Villa Hotels and Resorts

Posted
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Job description

 Adhere rules and regulation of the resort.
 Promptly and courteously handle all the guest arrival and departure, follow procedure.
 Escort the arrival guests to their room.
 Provide general information to guests on arrival before departure and promotional information’s about resort facilities, services and all the outlets.
 Handle the VIPs, CIPs, Tour Operators, Travel Agents, FAM trips where appropriate.
 Monitor and follow up for the arrangements for guests with special requests (e.g. repeaters, honeymooners, birthdays, anniversaries, handicapped).
 Monitor that all in-house guests are being well looked after.
 Handle guest complaints, requests and emergencies where appropriate.
 Provide courtesy calls to VIPs, repeaters, sick and long stay guests (to show them that the resort recognizes their importance and wishes to make their stay as comfortable as possible).
 Maintain and update general information board and excursion board.
 Maintain hygienic condition of the lobby.
 Promoting, Handling and tour guiding of guest excursion.
 Assist sales staff by escorting potential clients for the events and activities.
 Handle resort properties, work equipment in a proper manner and follow preventive maintenance procedures.
 Attend any social or promotional gatherings, training, staff activities or general work the Department or Management may hold.
 Provide miscellaneous clerical guest services where appropriate.

Requirements

• Minimum 1 year working experience in a similar position in 4 star or 5 star Hotel /Resort
• A positive “can do” attitude and good customer handling skills
• Excellent written and oral English
• Experience working a multi-cultural team
• Enthusiasm and drive for excellence Self-motivated and results oriented
• Should have excellent interpersonal and verbal communication skills in English / German / Italian Language.
• Should be confident, well-groomed and able to multi task with composure and disperse responsibilities on timely manner.
• Should also be able to undertake tasks independently and possess positive attitude with eagerness to learn, develop and deliver.
• Able to deliver extraordinary level of service with good working relations
• Must have a positive, pleasant personality and passionate about the job
• Must be willing to sign a 1-year contract
Job type
Full-time
Location
Maldives
Department
Front Office concierge, Front Office porter, Front Office reception, Guest Relations, Customer Service
Languages
English, German (optional), Italian (optional)
Starting in
As soon as possible
Contract duration
More than 1 year
Pay range
Competitive Package
Accommodation
Provided
Other benefits
Flight Ticket, Visa, Working Permit, Duty Transfer, Duty Meal

Villa Hotels and Resorts

Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.

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