Island Host (Chinese Speaking)
Island Host (Chinese Speaking)

Villa Nautica

Posted

Island Host (Chinese Speaking)

About the job



Company Description

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.



Job Description

We are seeking a friendly, proactive, and service-oriented Chinese-speaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments.

  • Greet and assist guests upon arrival, providing personalized check-in experiences and an introduction to the resort’s facilities and services.
  • Address guest requests and inquiries promptly, offering recommendations and booking activities such as excursions, spa services, dining reservations, etc.
  • Monitor the guest experience, proactively addressing any issues or concerns to ensure guests have a memorable stay.
  • Conduct tours of the resort for new arrivals, explaining the facilities, amenities, and activities.
  • Handle guest complaints or concerns with empathy and professionalism, escalating to management when necessary.
  • Ensure a smooth departure process by providing any necessary support, such as arranging transportation and assisting with check-out procedures.
  • Act as a bridge between Chinese-speaking guests and resort staff, ensuring clear communication and a high level of service.



Qualifications

  • Fluent in both Mandarin and English (speaking, reading, and writing).
  • Knowledge of additional languages is an advantage.
  • Previous experience in hospitality, guest services, or a similar role is preferred.
  • Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests.
  • Familiarity with Chinese culture, customs, and guest expectations is an advantage.
  • Capable of resolving guest issues with efficiency and professionalism.
  • Willingness to work in shifts, including evenings, weekends, and public holidays as required.
  • A passion for delivering high-quality guest experiences.
  • Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros



Additional Information

About you

See Description
  • Language required: English.

The company

Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.

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Island Host (Chinese Speaking)

Malé, Maldives

Full-time, Indefinite

Start Date:

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