Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Language required: Portuguese. English is a plus
W Algarve is located at South Western Europe’s best kept secret and soak in the azure views with 134 hotel rooms, suites and residences, all ocean facing and boasting spacious balconies. Atlantic colors and asymmetrical forms that mimic the nearby cliffs define the design, it’s the Algarve reinterpreted by W.
W Algarve, a bold and sparkling Escape perched on Portugal’s iconic cliffs where urban glam meets beach life in a region famous for its beautiful secluded coves, year-round sunshine and enticing cuisine. Pulsating beats at the Wet Deck, vibrant flavors at Market Kitchen & Paper Moon, and bright design complete the scene in this playful destination.