Whatever/Whenever Agent (At Your Service Agent PBX)

[{{ $ctrl._job.status.name | translate}}] Whatever/Whenever Agent (At Your Service Agent PBX)
W Austin

Posted

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary
 
     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Austin, TX, United States
Department
Rooms division
Starting in
As soon as possible

Other suggested jobs

{{:: 'Luxury Beachside Hotel Needs Rooms Superstar!' | ellipsis : 40 : true }}

{{:: 'Cadillac Hotel & Beach Club, Autograph Collection' | ellipsis : 35 : true }}

{{:: 'Talented Housekeeping Manager for Stunning Chicago Hotel!' | ellipsis : 40 : true }}

{{:: 'Trump International Hotel and Tower' | ellipsis : 35 : true }}

{{:: 'Talented Front Office Manager Wanted In Beautiful Chicago!' | ellipsis : 40 : true }}

{{:: 'Trump International Hotel and Tower' | ellipsis : 35 : true }}

{{:: 'Oceanside Hotel Seeking Rooms Professional!' | ellipsis : 40 : true }}

{{:: 'Cadillac Hotel & Beach Club, Autograph Collection' | ellipsis : 35 : true }}
Other jobs
Catering Sales Manager
Bangkok, Thailand
Thai Chef
Kathmandu, Nepal
Guest Services Associate
Sindelfingen, Germany
View 10674 other offers