Guest Relations Executive (W Insider)

[{{ $ctrl._job.status.name | translate}}] Guest Relations Executive (W Insider)
W Doha

Posted
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Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

As a Guest Relations Executive / W Insider it is your main responsibility to bring to life the W core value of ‘Insider’ and activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, while ultimately driving loyalty to the brand. It is your further task: to provide a visible and accessible Living Room presence in order to anticipate, understand and act upon the needs and desires of our guests; to create a link between newly discovered guest wishes and the according hotel teams who make the wishes come true; to actively interact with guests to ensure they feel welcome and special; to proactively approach guests to enquire about their experience and discover special preferences; to be the key driver regarding personalizing the guest experiences through WOW moments; to handle any problems and unusual situations brought up by the guests and follow through until resolved; to arrange personalized amenities for our guests based on our Whatever/Whenever philosophy.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Doha, Qatar
Department
Rooms division
Starting in
As soon as possible

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