Animator
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Animator

About the job

Provide customer service in the areas of operations for various exhibits and shows. Ensure that kids are having a fabulous time around the resort. Be proactive and entertain the kids around the resort. Operate attraction/event by assisting guests to safely enjoy their experience. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested other reasonable job duties as requested.

 Ensure that the kids around the resort are having a fabulous experience.
 Provide customer service in the areas of operations for various exhibits and shows.
 Operate attraction/event by assisting guests to safely enjoy their experience.
 Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner.
 Direct guests to proper location with clear instructions.
Communication
 Speak to guests and co-workers using clear, appropriate and professional language.
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 Talk with and listen to other employees to effectively exchange information.
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 Provide assistance to coworkers, ensuring they understand their tasks.
Working with Others
 Support all co-workers and treat them with dignity and respect.
 Develop and maintain positive and productive working relationships with other employees and departments.
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
 Comply with quality assurance expectations and standards.
Physical Tasks
 Stand, sit, or walk for an extended period of time or for an entire work shift.
 Read and visually verify information in a variety of formats (e.g., small print).
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Safety and Security
 Follow company and department safety and security policies and procedures to verify a clean, safe, and secure environment.
 Maintain awareness of undesirable persons on property premises.
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
 Protect the privacy and security of guests and coworkers.
 Follow company and department policies and procedures.
 Maintain confidentiality of proprietary materials and information.
 Verify uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
 Perform other reasonable job duties as requested.

About you

see description

The company

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

W Dubai – The Palm
The first W Escape in the Middle East, set to make its debut in 2018, celebrates Dubai’s cityscape contrast where modern man-made geometrical formations erupt and clash with the fluid and organic shapes of nature, while nodding and winking to the local landscape.

Located in the west crescent of the Palm Jumeirah - the most innovative and ambitious man-made creation of all, W Dubai—The Palm presents itself as a 24/7 destination with a dynamic programming that brings what’s New/Next in Fashion, Music, Design and Fuel to a seaside setting. Never Boring. Never follow. Never enough.

W Dubai – The Palm comprises:

- 350 rooms and suites, all with sea views
- Six B&F vibrant venues
- Great Room and 3 Studios and 2 Strategy rooms
- WET Deck, Private beach, FIT and AWAY® Spa

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Animator

Dubai, United Arab Emirates

Full-time, More than 1 year

Start Date:

Latest start date:

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