We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Responsible for providing a warm, welcoming and witty experience to all guests who stay at W Hong Kong. Create a WOW experience for guests by attending to their needs and provide efficient check-in and fond farewell, seize every opportunity to provide our Whatever/Whenever service commitment. Resolve guests’ complaints and introduce Starwood Preferred Guest program.
Experience – 1 year working experience in any guest contact position, fresh graduates are welcome
Education – bachelor degree in hospitality or relevant discipline
Technical/ functional competencies - experience in computer skills (Microsoft Words, Excel & PowerPoint). Knowledge of Opera, POS system is a plus.
Language skills - fluent in Cantonese, English & Mandarin
W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style.
Act with professionalism & integrity; learn, develop and adapt to change
- Job type
- Tsim Sha Tsui, Hong Kong
- Rooms division
- Starting in
- As soon as possible
- Duration of the contract