Style Supervisor (Housekeeping)
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Style Supervisor (Housekeeping)

W Rome

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Style Supervisor (Housekeeping)

About the job

W Rome is casting for a Style Supervisor / Housekeeping Supervisor to join the first W Hotel in Italy. Reporting to the Director of Style, the Style Supervisor is in charge of coordinating housekeeping activities.

About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

The impact you’ll make

Every detail adds up to a great experience for our guests, from the minute they enter their room and see that everything is in place for a comfortable and relaxing stay. One that leaves them feeling as refreshed as the clean, crisp linen you’ve made sure is waiting for them each night. As a role model for your housekeeping team, you’ll coach, encourage and work alongside them so they can learn from your impeccable standards. It’s about turning guests into loyal customers of a hotel they see as home away from home. All because you’ve taken care of everything.

What we offer

Join the pre-opening team of the first W Hotel in Italy
Professional career progression at international level in Marriott International
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Disruptive management & motivated and engaging Talents
Charity events, Wellbeing activities through the TakeCare program
Canteen service and uniform
What you'll do

Co-ordinate housekeeping activity, planning and distributing room-cleaning assignments
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
Identify and report any maintenance issues and missing or damaged property
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift.
Complete required paperwork.
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures;
Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Support all co-workers and treat them with dignity and respect.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Director of Style.
  • Join the pre-opening team of the first W Hotel in Italy Professional career progression at international level in Marriott International Learning and development opportunities online, on the job and in class Discounts on hotel rooms, gift shop items, food and beverage Disruptive management & motivated and engaging Talents Charity events, Wellbeing activities through the TakeCare program Canteen service and uniform
  • Department: Housekeeping

About you

At least intermediate Italian and English
Previous housekeeping supervisory experience in a luxury or lifestyle hotel
Understanding of rooms operations and luxury hospitality standards
Ideally, technical knowledge of Opera, GXP
Reliability, Motivation, attention to details
Strong passion for luxury housekeeping standards and procedures
  • Languages required: Italian and English.

The company

Located on Via Liguria, next to the Spanish Steps. Historic palazzo on the outside, a bold distortion of luxury inside, W Rome enters the scene in an unapologetically Italian way.

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

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Style Supervisor (Housekeeping)

Rome, Italy

Full-time, Indefinite

Start Date:

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