We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Purpose of Role
Responsible for providing hotel facilities information to guests and visitors, as well as the many various bars, restaurants, places of interest in and around Taipei. To assist guest by booking the best reservations/registrations for tours, restaurants and etc.
Senior Concierge Agent responsible and able to individually operate Wired. Provide a “W” welcome for guest who visits “Wired”. Attend to the guest’s needs, including all general office functions such as faxing, photocopying, scanning, printing and basic help with major Microsoft Office Software.
Deliver Whatever/Whenever experience to our guests, prior, during and after their stay. Assist with check-in when Welcome is busy and guests are waiting. Use GoConcierge to send confirmations and receipts to guests.
§ Answer questions regarding and/or making arrangements for dining,
entertainment sports events, recreation, tours, health and beauty services,
child care, transportation, religious worship, cultural activities, shopping, floral
services, and any other services/events.
§ Keep accurate records of all arrangements/note any special preferences in
FCS guest tracking system the guest may have.
§ Answer questions about hotel facilities, meeting rooms, or events held in
§ Liaise with the Airport Team, Welcome Ambassadors, W Insider, and
Welcome Desk Manager to ensure a unique W Taipei Welcome for guests
who booked transportation.
§ Be prepared for unusual Whatever/Whenever requests.
§ Be extremely efficient in using GoConcierge for feedback on guest requests.
§ Be able to accurately operate Newspaper Direct and be aware of the list of
§ Be knowledgeable and able to operate PRINTME system in the absence of
§ Know everything there is to know about the city and be able to offer guests
reliable and personalised suggestions about their request.
§ Be sufficient in OPERA to perform basic tasks for daily functions.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Job type
- Taipei City, Taiwan
- Rooms division
- Starting in
- As soon as possible