Director of Sales

[{{ $ctrl._job.status.name | translate}}] Director of Sales
W Taipei

Posted

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

JOB SUMMARY

Director of Sales performs key functions of revenue generation within the hotel with a focus on rooms and catering lead generation and conversion, maximising all sales opportunities and exceeding all KPI’s as set out in the annual hotel plan

 

§  To liaise with the Director of Sales & Marketing on rate strategies and market intelligence.

§  To oversee the operations of Sales Department and ensure achievement of sales goals, KPI’s and revenue production, business objectives and department profitability.

§  To interfaces with Director of Sales & Marketing to report on any sales statistics, personnel issue, team performance and results.

§  Required to support and adhere to Sales & Marketing plan in its development and implementation, to cooperate and communicate with Director of Sales & Marketing on a regular basis in order to achieve the realisation of the plan.

§  To champion, grow awareness and drive enrolment of all Starwood loyalty programs

§  To oversee the operations of Events Sales in the absence of Director of Events.

§  Maintain regular contact with Marriott Global Sales Offices and submit sales leads within the Marriott network where appropriate.

§  To liaise with other departments as necessary, representing the best interests and requirements of Sales & Marketing.

§  To keep the department functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication and cooperation.

§  To provide an inspiring example of room sales citizenship, responsibility and resourcefulness by asserting, protecting, and demonstrating the core values of W Sales and Marketing Division and W Hotels.

§  To provide team members with a consistent management “voice” to upper management.

§  To develop sound financial projections and manage cost control.

§  Required to conduct their duties in a courteous, safe and efficient manner, in accordance with Sales Department and W Hotels policies and procedures, ensuring that the highest level of service and communication is maintained.

§  To oversee the operations of the Sales Department in the absence of Director of Sales & Marketing.


CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Taipei City, Taiwan
Department
Sales & Marketing
Starting in
As soon as possible

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