Whatever/Whenever Agent

[{{ $ctrl._job.status.name | translate}}] Whatever/Whenever Agent
W Taipei

Posted

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Purpose of Role


Responsible for the facilitating the day-to-day operations of the Whatever/Whenever Department which includes the arrangement of all legal requests received by guests to tie in with W’s Whatever / Whenever Promise, all with the excited and enthusiastic tone of W Talent.

Providing WOW service to guests throughout all communication channels with In Room Dining Orders, Wake Up Call Requests and any other requests the guest may have.

To accurately and efficiently use the PBX, OPERA, MICROS, Go Concierge, and FCS Guest Request Tracking Systems to improve the scope of services that Whatever/Whenever can offer

 

Responsibly Description 


§  Ensure that Whatever/Whenever 'W' service is being offered at all times to 

   every guest. Nothing is too difficult and everything can be done!

§  Seek out and research possible Whatever/Whenever request solutions.

§  Frequently answer incoming and assist with outgoing calls, efficiently and 

   confidently using the PBX system.

§  Follow Telephone Manners that are On Brand and accurately transfer any 

   incoming calls.

§  Log guest preferences/requests/complaints using the FCS Tracking System.

§  Handle minor guest complaints and ensure that LEAST guidelines are 

   followed and complaints are logged in FCS every time.

§  Organise guest Wake Up calls, delivery requests and any other requests.

§  Be prepared for any emergency situations that may arise including bomb 

   threats and if an emergency situation occurs, remain calm and handle it 

   following W Taipei HIDs.

§  Be able to operate Go Concierge to contact with guests regarding their 

   requests.



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Taipei City, Taiwan
Department
Rooms division
Starting in
As soon as possible

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