Spa Concierge (Front Desk, Part Time) - Waldorf Astoria Beverly Hills

[{{ $ctrl._job.status.name | translate}}] Spa Concierge (Front Desk, Part Time) - Waldorf Astoria Beverly Hills
Waldorf Astoria Beverly Hills

Posted
Interested in this opportunity ?

Job description

Job Summary

A Spa Concierge is responsible ensuring a flawless Spa journey from beginning to end. You will lead guests from making their reservations, greeting as they enter the spa and fitness center, maintaining cleanliness in the locker and fitness areas and closing the experience with retail assistance.

What will I be doing?
As a Spa Concierge you would be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Answer phones and make Spa reservations
  • Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner
  • Maintain cleanliness of work area including, but not limited to, cleaning the locker rooms and fitness area in accordance with federal, state, local and company standards
  • Assist in monitoring facility use to ensure guest safety
  • Conduct financial transactions, as needed
  • Perform general Spa duties, as needed
  • Assist guests in Spa retail purchases

Qualifications for Spa Concierge

Must have:

  • Minimum 2 years in similar experience
  • Strong English language skills and communication skills
  • Professional presentation
  • Ability to work with maximum accuracy
  • Efficiency and attention to detail, maintaining a keen sense of urgency at all times. 
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment, must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. 
  • Excellent ability to communicate clearly, concisely, and openly in all interactions. 
  • Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity. 
  • Excels in a team environment. 
  • The ability to maintain confidentiality of guest information and pertinent hotel data
  • Basic computer skills
  • Ability to stand for 8 hours
Strongly preferred:
  • 5 Star experience highly preferred
  • Luxury experience
  • Training in Forbes standards of service preferred
  • Strong preference for candidates with additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese
  • Previous cash handling experience

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Fulltime job
Location
Century City, Beverly Hills, CA, United States
Department
Spa & Wellness
Starting in
As soon as possible

Other suggested jobs

{{:: 'Supply Acquisition Manager' | ellipsis : 40 : true }}

{{:: 'onefinestay' | ellipsis : 35 : true }}

{{:: 'Work in the west coast as a line cook!' | ellipsis : 40 : true }}

{{:: 'Malibu Farm Restaurant' | ellipsis : 35 : true }}

{{:: 'Guest Sales Executive' | ellipsis : 40 : true }}

{{:: 'onefinestay' | ellipsis : 35 : true }}

{{:: 'Concierge Executive' | ellipsis : 40 : true }}

{{:: 'onefinestay' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Food and Beverage Manager
Colonia Centro, Ciudad de México, Mexico
Food and Beverage Agent
Embassy Golf Links Business Park, Bengaluru, India
Sales Coordinator销售协调员
GangXia, Shenzhen Shi, China
Guest Service Agent
Embassy Golf Links Business Park, Bengaluru, India
View 4488 other offers