Housekeeping Supervisor, Boca Raton Resort & Club

[{{ $ctrl._job.status.name | translate}}] Housekeeping Supervisor, Boca Raton Resort & Club
Waldorf Astoria Boca Raton Resort

Posted

Job description

Job Summary

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel''s continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems.
  • Open housekeeping: check rooms inventory, assign rooms to room/suite attendants
  • Monitor payroll reports and work schedules
  • Monitor lost and found program.
  • Ensure stock rooms and carts are maintained with proper supplies
  • Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
  • Promote team member loyalty and empowerment.
  • Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
  • Quarterly linen inventory.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Full-time
Location
Boca Raton, FL, United States
Department
Housekeeping
Starting in
As soon as possible

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