[{{ $ctrl._job.status.name | translate}}] Restaurant Hostess - Social by Heinz Beck (Italian speaking)
Waldorf Astoria Dubai Palm Jumeirah

Posted

Job description

A Hostess with Waldorf Astoria Hotels & Resorts is responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.

What will I be doing?

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries

Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list

Present the waiter in the station according to the SOP

Ensure that the log book is completed after each service period
Keep tidy the host/ess desk

Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations

Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests

Allocate daily bookings to the table plan

Ensure that all the menus and memos are ready at the desk prior each service

Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests

Comply with hotel licensing regulations as well as health and safety and fire regulations

Ensure an adequate supply of checks, printer rolls and neat storage of each

Requirements

A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Guest service experience

A warm personality, attentive and smartly presentable

Ability to listen and respond to demanding guest needs

Excellent communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role

Passion for delivering exceptional levels of guest service

Italian speaking
Job type
Fulltime job
Location
Dubai, United Arab Emirates
Department
F&B service
Languages
Italian, English (optional), Russian (optional)
Starting in
As soon as possible
Latest start date
June 2018
Duration
More than 1 year

Waldorf Astoria Dubai Palm Jumeirah

Waldorf Astoria Dubai Palm Jumeirah is a remarkable beach resort destination. A pristine white pearl surrounded by the azure waters of the Arabian Gulf, the hotel has a generous private beach with soft sands, palatial public spaces, the luxurious Waldorf Astoria spa, and elegantly designed guest rooms and suites.

Located 35 minutes from Dubai International Airport, the tranquil island resort is well within reach of the vibrant city scene. Stylish dining and entertainment venues include 3-starred Michelin cuisine at Social by Heinz Beck and Southeast Asian flavors at LAO. Sample bespoke beverages and small bites at Serafina Bar or enjoy Afternoon Tea at Peacock Alley. Guests can also enjoy three distinct Friday brunches to usher in a weekend of leisure.

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