[{{ $ctrl._job.status.name | translate}}] Spa Receptionist
Waldorf Astoria Dubai Palm Jumeirah

Posted

Job description

A Spa Receptionist with Waldorf Astoria Hotels and Resorts is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist would also be required to manage customer feedback and up-sell health and beauty products, classes, memberships and personal training. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely manner

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

Ensure client experience is proficient including bookings, payments, and consultation cards

Adhere to cash handling procedures

Interact and communicate effectively with clients, members, team members, guests, and management team

Report accidents, maintenance issues, or other incidents

Ensure compliance with all health and safety regulations

Aquire knowledge about all areas of the health club in order to serve the guest effectively

Using the appropriate telephone techniques and manner

Requirements

A Spa Receptionist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong interpersonal skills

Committed to delivering a high level of customer service

Excellent grooming standards

Excellent attention to detail

High standards of cleanliness

Ability to work in a consistently professional and helpful manner

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience of reception duties

Qualification in an admin course or similar topic area

Are there any Special Conditions Related to this Position?

Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Spa & Wellness, Guest Relations
Languages
English, Russian
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available
2
Pay range
Attractive package
Accommodation
Company provided
Other benefits
Company benefits

Waldorf Astoria Dubai Palm Jumeirah

Waldorf Astoria Dubai Palm Jumeirah is a remarkable beach resort destination. A pristine white pearl surrounded by the azure waters of the Arabian Gulf, the hotel has a generous private beach with soft sands, palatial public spaces, the luxurious Waldorf Astoria spa, and elegantly designed guest rooms and suites.

Located 35 minutes from Dubai International Airport, the tranquil island resort is well within reach of the vibrant city scene. Stylish dining and entertainment venues include 3-starred Michelin cuisine at Social by Heinz Beck and Southeast Asian flavors at LAO. Sample bespoke beverages and small bites at Serafina Bar or enjoy Afternoon Tea at Peacock Alley. Guests can also enjoy three distinct Friday brunches to usher in a weekend of leisure.

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