Solutions Engineer

[{{ $ctrl._job.status.name | translate}}] Solutions Engineer
Walt Disney International

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Job description

We are seeking a Solutions Engineer to join our Media Technology team based in Hammersmith on a permanent basis.
Aims of the Job:
The Solutions Engineer will primarily be concerned with working within the framework of the team’s processes and procedures in order to deliver business change and design services to the Department.
This requires the Solutions Engineer to gain the highest understanding of our customers’ businesses and to become an expert in the software packages they are working on.
This will then allow them to successfully propose improvements to business processes and systems by producing highly detailed design and workflow analysis, working with the projects delivery team, business analysis resource and client services to lead the customer through successful change.
Key responsibilities will include:
  • Being the primary point of contact for technical questions (SME) relating to systems, processes and workflows within the scheduling and rights management systems
  • Maintaining a comprehensive set of systems and workflow documentation in order to streamline the business analysis process
  • Engaging with customers and client services to gain a deep understanding of their business requirements
  • Actively seeking to understand the customers’ and overall Disney media technology strategies to apply expertise and suggest better solutions to support customers’ and company objectives
  • Planning a process of continuous education regarding software that the teams are working with
  • Working with others in the department to effect a two way process of knowledge transfer
  • Providing a service to the other teams in the department regarding how software is used to support business process and acting as an SME for others to draw knowledge and understanding from
  • Proactively suggesting change in process and workflow in order to improve the efficiency of the customer
  • Proactively suggesting software change in order to better support the customers’ processes and workflow
  • Ensuring requirements are always highly accurate, appropriately detailed and without ambiguity
  • Providing training services to the customer (or other members of the Department) as the acknowledged expert
  • Assisting with and/or accountable for the management of UAT
  • Working closely with the “Senior Manager, Scheduling and Rights Management” to ensure that the strategic goals of the media technology department are aligned with the design of the processes and systems

About you:
Suitable candidates will offer the following skills and experience:
Essential:
  • Deep understanding of scheduling and rights management processes for linear and non-linear media
  • In-depth experience of Business Analysis
  • Demonstrable Previous Broadcasting experience
  • Demonstrable presentation and influencing skills
  • Effective use of Microsoft Word, Excel, PowerPoint and SharePoint

Desirable:
  • Experience in participating in substantial implementation projects
  • Formal business process engineering and/or improving methodology experience
  • SAP experience
  • A relevant degree

What we offer:
  • Competitive salary
  • Excellent benefits

Right to work in the UK:
Please note that all of our UK based roles require you to have the existing right to work in the UK

Requirements

See description

Job type
Full-time
Location
Hammersmith, London, United Kingdom
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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