Guest Service Manager-Costuming (Casual-Temporary)

[{{ $ | translate}}] Guest Service Manager-Costuming (Casual-Temporary)
Walt Disney World Resort

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Job description

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
This is a seasonal Guest Service Manager role supporting Costuming Operations at the Walt Disney World® Resort responsible for leading, coaching and developing front line Cast as well as for building strong relationships with business partners and managing the daily operations of Entertainment and/or Character Costuming locations in a fast paced environment. ResponsibilitiesThe Costuming Guest Service Manager serves as the front-line leadership point of contact, representing the Costume Operations area to other operations, senior leaders and operational integration teams. Responsibilities include monitoring, analyzing and taking appropriate action on costume inventory quantity, costume show quality, and related expenses affecting annual financial targets using computer software to include SAP (Systems, Applications, and Products) and GUS (Garment Utilization System). In this role, the seasonal Guest Service Manager with Costuming raises the bar on Guest Service in this Cast-serving-Cast environment by learning, understanding and teaching others operational business drivers, engaging Cast Members and peers to achieve higher levels of service, and presenting new and innovative ideas to help drive the Costuming organization to new heights. Basic Qualifications
  • Minimum 3 years theatrical, entertainment, costuming and/or related management experience
  • Proven knowledge of leading in a union environment
  • Proven proficiency with various software/computer programs including MS Office programs
  • Willingness to learn and utilize new software applications
  • Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
  • Demonstrated strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Demonstrated ability to share creative and new ideas
  • Demonstrated aptitude for budgeting and scheduling
  • Ability to be flexible with work schedule, including weekends and holidays
Preferred Qualifications
  • Experience with Walt Disney World collective bargaining agreements
Required Education
  • High School degree
Preferred Education
  • Bachelor’s degree in an Entertainment-related field or the equivalent
Additional Information©Disney is an equal opportunity employer. Drawing Creativity from Diversity.


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Job type
Orlando, FL, United States
Starting in
As soon as possible

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