Manager Health Services Metrics, Systems and Accommodations

[{{ $ctrl._job.status.name | translate}}] Manager Health Services Metrics, Systems and Accommodations
Walt Disney World Resort

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Job description

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
This position serves as a senior member of the Health Services Leadership team and works closely with the Chief Medical Officer to fulfill departmental mission, vision and goals. The incumbent will provide leadership for all departmental measurement including strategic population health interventions, as well as operational performance of onsite clinics, disability management, wellbeing offerings and guest first aid locations. This position has leadership responsibility for the health services operating systems, including the electronic medical record and all interfaces with medical operating systems. Additionally, this individual manages the medical restrictions and accommodations process and staff, including interfacing with all operational partners responsible for the leave and return to work administration. Critical elements for this position include strong leadership and project management skills, collaboration and communication skills, as well as a strong background in population health measurement, system analytics and design of outcome reporting for programs and interventions. Responsibilities
  • Long term planning, including initiatives geared toward operational excellence
  • Firm understanding and background in electronic medical records with an ability to interface and problem solve system issues with medical professionals. Responsible as the primary point of contact with safety technology and IT on all issue identification and resolution for the clinic EMR.
  • Responsible for developing the requirements for system enhancements and/or system requirements for current system or future replacements.
  • Will work with risk management and safety on development of the shared data integration system with health services
  • Responsible for all metrics and dashboard development across Walt Disney Parks and Resorts (WDPR) Health Services. Provides analytics, metrics and tracking to support business growth and effectiveness. Works with the physician, nursing and clinic leadership to provide insight on current quality and time to tasks and helps evaluate process improvement opportunities to provide best value services across WDPR.
  • Evaluates metrics for Walt Disney World Guest First Aid and coordinates with Disneyland Resort Guest First Aid to ensure best practice on both coasts. Will work with risk management on developing overall reporting structure for the future.
  • Fully understand population health and biostatistics with an ability to look at interventions and outcomes in the health and wellbeing area. Demonstrated past leadership and strategy in this area is critical
  • Ability to problem solve device interface issues with the electronic medical record, with collaboration from nursing and medical team
  • Leadership guidance for domestic accommodation and case management team with appropriate leader feedback on functional improvements, ensure compliance with all federal and state laws. Achieve optimal placement of Cast members with disabilities.
  • Coordinates with clinical practice leaders and other segment stakeholders such as Employee Relations, Legal and Labor Relations on all escalated issues regarding medical accommodations
  • Works with procurement and IT to negotiate and coordinate vendor contracts across the segment for the health management system, as well as procurement and management of medical assets that coordinate with the system, including audiometers, EKG’s, etc. Also provides technology expertise for online or app based solutions for the wellbeing programs.
  • Collaboration with strategic business partners including risk management, safety, Enterprise benefits, Global HR Operations, Casting, etc
  • Provide analytics, metrics and tracking to support business growth and effectiveness
  • Superior project management skills
  • Performance planning and appraisal, coaching and recruitment
Basic Qualifications
  • Must have at least 7 -10 years’ experience in related roles
  • Background in working with electronic medical records, medical management system, metrics, population health or other relevant experience demonstrated
Preferred Qualifications
  • Certified disability management professional
Required Education
  • Bachelor's degree
  • Master's in Public Health, MBA, Epidemiology or other related degree
Preferred Education
  • Master's degree in another related health field or advanced education on measurement/data analysis
Additional Information©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

Requirements

See description

Job type
Fulltime job
Location
Orlando, FL, United States
Department
Other
Starting in
As soon as possible

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