3.000€ signing bonus - German Advisor for B2B E-commerce Marketplace Project
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3.000€ signing bonus - German Advisor for B2B E-commerce Marketplace Project

Webhelp

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3.000€ signing bonus - German Advisor for B2B E-commerce Marketplace Project

About the job






Why join us  

Want to support customers within the hospitality Industry specifically on B2B marketplace and e-commerce technologies? Then come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart.  

We are looking for  Customer Advisors  to provide stellar customer experience. You will be working on behalf of a world-leading hotel group in hospitality, acting as a point of contact between the hotels and the customers to streamline and optimize the channels of exchange with the existing suppliers, new suppliers, existing customers, and new customers through an ergonomic and dynamic platform.

You will develop valuable business skills while gaining a privileged view and know-how inside the hospitality industry. 

Your mission at Webhelp   

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers.

Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.  

What you will be doing at Webhelp  

As a Customer Advisor, you will:

  • Assist customers or suppliers through a multichannel system: inbound and outbound calls, e-mails, and chat.
  • Proudly provide excellent customer service by providing information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.             
  • Act as a bridge between the hotels and the suppliers to provide information’s requests, provide support, and follow through complaints B2B.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.             
  • Prepare, maintain, and review purchasing files, reports, and price lists.                                
  • Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet the defined specifications.


What we are looking for  

Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively. 

We’ll be a great match if you:  

  • Proficiency in German (C2) and fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • It and multitasking skills are valued
  • Previous experience in a Travel Agency, Hotel, Customer Service or Supplier Department is a plus
  • Previous experience in B2B interactions is a plus
  • For non-EU residents, it is mandatory to have a valid work permit


You appreciate our values ​​of  recognition,  integrity,  unity,  commitment, and you are eager to create the  "wow"  too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.  

Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.  

What we offer  

  • Competitive wages (14 monthly payments per year) 
  • Performance bonus 
  • Transportation allowance 
  • Health insurance with a dental plan (after 6 months of contract) 
  • Relocation package: shared accommodation and flight reimbursement  


Who we are  

Webhelp  is a French multinational BPO company that is making business more human for the world’s most exciting brands. By  choosing Webhelp,  you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at  Webhelp Portugal  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the most progressive B2C and B2B brands worldwide. 

If this sounds like you, join us!  

Webhelp Portugal is an equal opportunity employer.  

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. 


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3.000€ signing bonus - German Advisor for B2B E-commerce Marketplace Project

Lisbon, Portugal

Full-time, Indefinite

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