About the job
The reason is you welcome our guests and visitors in a welcoming, smiling manner as you may expect in a Five star Hotel. A meeting with you is refreshing in kindness, hospitality and helpfulness.
This is, and nothing less, what we – and you - stand for.
As the key part of a Welkin and Meraki Hospitality and welcoming team, you are responsible for providing a 5 star service to the our guests and visitors. Ensuring their experience visiting our building is a lasting one. Next to the welcoming area in our location we also service our guests with barista made coffee, tea or water, the best there is, because that is what and how we do things.
In the day to day management of our locations, you have a substantial role in managing meeting rooms bookings, secretarial services, and much more, in short, making sure the demands of our guests and visitors are rapidly and accurately met.
We expect that you will deliver a high quality service to our clients with a smile and that your voice is a colorfull one on the phone. Make people smile because your made their day.
As you are a key person in our Welcoming and Hospitality team, you will work together with the Sr Host and the General Manager of the location. Important that you also provide support to the general manager and the senior host in running the Welkin and Meraki location on a day-tot-day basis, delivering these highest standards of customer service and achievement of budgeted targets.
Be the perfect host for our guests and visitors!
Opening and closing of centre with a smile
Telephone handling and make your voice last
Enquiry handling – Reservations for our services such as restaurant, fitness, offices, meeting rooms etc.
Welcoming Reception tasks among which:
Mail handling, postage and franking, faxes
Take action & follow-up in case of technical problems
Meeting room activities: reservation handling, setting up + cleaning up meeting rooms, taking care of coffee breaks.
Dealing with special requests from guests, like booking transport, tickets or hotel rooms.
Management by walking around: constantly taking care of standards - floor checks
Dealing with problems or complaints
You work as part of a team and you have a joint responsibility for overall guest satisfaction.
- Number of positions: 2
- What we offer With experience and qualifications, you may be able to progress to Senior Host or General Manager. At Welkin and Meraki we believe in passion and positive energy. We offer you a vibrant and energetic work environment, where you get; - A competitive salary - 35H from Monday to Friday - A mentor scheme when you start - Personalized development support - Regular feedback meetings - A State-of-the-Art workspace - Flat hierarchies, short decision paths - Company events - A career at an international start-up with lots of possibilities
- Department: Guest Relations Host/Hostess
You have a heart for hospitality!
You are vibrant and love to be of service to our guests and visitors
Experience in Horeca is a big plus!
Consistently perform on a high level
Able to communicate effectively and influence others positively.
Service minded is key
Strong administrative skills
Capable of taking initiative - Pro-active
Organised – set priorities
Calm and professional at all times
Good language skills;
For the Belgium and Dutch locations; Dutch, English and French.
For the French and Luxembourg locations; French and English.
For the UK locations; English and French.
Other languages are an asset
Basic knowledge of computer programs: Word, Excel, Outlook
- Languages required: English and French. Dutch is a plus
Working at a flexible office space of Welkin & Meraki is not just about staying busy or making money. It’s about creating your own happiness. Building your legacy by leaving something of yourself in your achievements. And it is about growth. This what Welkin & Meraki represents.
We specialize in creating flexible office space where you can work, cowork and network. Not just with anybody, but with relevant people you can relate to – meeting people who can help you and your business grow. We offer all services in a five-star atmosphere, designed with the finest attention to detail, to inspire and encourage you. Please come in, grab a barista-made coffee, get connected and grow your business! Welcome to our 5 star flexible serviced office spaces.