About the job
This is, and nothing less, what we – and you - stand for.
As the key part of a Welkin and Meraki Hospitality and welcoming team, you are responsible for providing a 5-star service to our guests and visitors. Ensuring their experience visiting our building is a lasting one. Next to the welcoming area in our location we also service our guests with barista made coffee, tea or water, the best there is, because that is what and how we do things.
In the day to day management of our location, you have a substantial role in managing meeting room bookings, secretarial services, and much more, in short, making sure the demands of our guests and visitors are rapidly and accurately met. Making your team performance visible and supervise in a cooperative way.
We expect that you will deliver a high-quality service to our guests with a smile and that your voice is a colourful one on the phone. Make people smile because you made their day.
As you are a key person in our Welcoming and Hospitality team, you will work together with your team of hosts and a sales manager. Important that you provide support to the sales manager and as an operations manager you are running the Welkin and Meraki location on a day-tot-day basis, delivering these highest standards of customer service and achievement of budgeted targets.
You as an operations manager (OM) is responsible is in addition to managing the reception also responsible for client retention in the location and the increase of the guest service income. You are accountable for delivering an effective and efficient location of Welkin and Meraki in line with guidelines provided in the Welkin and Meraki standards and policies. You are responsible for overseeing and executing all guest administrative and technical services, ensuring rapid response and high satisfaction level. Furthermore, you are in charge of management, guidance, motivation and training of the hosts of the location. You will report to an Operation Director (EMEA).
Demonstrating ability to manage a team. Supporting/ encouraging team goals.
- Teamwork and collaboration
Cooperating and demonstrating positive attitude towards others. Working effectively and cooperatively with others.
Establishing and maintaining good working relationships.
- Customer Service Orientation
Meeting and anticipating guests needs to insure guests satisfaction. Responding to inquiries in a timely manner.
Ability to handle difficult situations.
- Quality focus
Accomplishing tasks by considering all areas involved no matter how small. Showing concern for all aspects of the job.
Setting high performance standards for yourself and the location. Monitoring quality and consistency.
- Continuous improvement
Originating action to improve existing conditions and processes.
Using appropriate methods to identify opportunities, implement solutions and measure impact.
- Continuous learning
Actively identifying new areas for learning.
Regularly creating and taking advantages of learning opportunities.
Using newly gained knowledge and skills on the job and learning through their application.
- Languages required: English and French.
Working at a flexible office space of Welkin & Meraki is not just about staying busy or making money. It’s about creating your own happiness. Building your legacy by leaving something of yourself in your achievements. And it is about growth. This what Welkin & Meraki represents.
We specialize in creating flexible office space where you can work, cowork and network. Not just with anybody, but with relevant people you can relate to – meeting people who can help you and your business grow. We offer all services in a five-star atmosphere, designed with the finest attention to detail, to inspire and encourage you. Please come in, grab a barista-made coffee, get connected and grow your business! Welcome to our 5 star flexible serviced office spaces.