Community Lead, Enterprise
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Community Lead, Enterprise

WeWork

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Community Lead, Enterprise

About the job



About Us 

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community. 

About the Opportunity 

Our Community team is an integral part of our business with the mission to enable our members to create their life’s work. 

The Community Lead Enterprise role will be responsible for delivering on the  operations and hospitality needs of the Enterprise Client during the hours of 8am-5pm (Monday-Friday). The Community Lead Enterprise will effectively execute and lead all aspects of the building operations including member satisfaction, facilities management, front desk reception, food & beverage operations, and community events.

In this role, you’ll: 

Building Operations, Management & Hospitality: 

  • Enforce a level of uncompromising cleanliness, including oversight of our third party vendor at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

  • Conduct daily quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required

  • Coordinate maintenance and repair work with third party vendors

  • Partner with project managers to coordinate long term post-occupancy projects in the space

  • Execute daily operations, ensuring strong, sustained cross-functional communications, problem resolution, and member satisfaction.

  • Work hand-in-hand with Key Ops Team, Operations, and Community to ensure all projects/ initiatives that require building-level Opex are within budget and have justifications

  • Manage expenses, budgeting/forecasts, and all bill back functions

  • Responsible for ordering and managing of  office consumables above standard list in Operations Playbook 

  • Know and explain WeWork and Enterprise client policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast

  • Ensure Salesforce tickets and the client’s internal technology maintenance projects are being resolved in a timely manner to ensure the highest level of member experience

  • Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security

  • Agility in managing the client’s internal technology and security infrastructure as well as WeWork’s systems and platforms

  • Be the first responder for any WeWork and Enterprise client’s IT equipment. 

  • Ensure music levels and activations/events are appropriate to the daypart, standard, and occasion 

  • Liaise with in-building, third party cleaning companies to ensure space is kept up to standards. Ability to escalate issues accordingly

  • Address day-to-day landlord issues including coordinating and managing building access as necessary

  • Assist with office move coordination for moving in and moving out in terms of landlord coordination such as freight elevator reservations, COIs, directions, etc. Provided in both shared and dedicated models

  • Assist and manage WeWork key card activations and/or base building badge (if applicable) for building access and amenities where applicable

  • Monitor locker usage and work in partnership with the Enterprise client

  • Track, audit, and organize keys collected and distributed

  • Manage keycard stock and request new inventory as needed



About You

We’d love to hear from you if you meet the qualifications below:

  • Bachelor’s Degree or equivalent

  • 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or sales experience)

  • Fluent local language and understanding of local culture required

  • Experience managing individual contributors required

  • Financial literacy and business operations experience a plus

  • Excellent interpersonal and networking skills

  • Strong verbal and written communication skills

  • Strong organization skills with the ability to multitask projects from start to finish

  • Passion and understanding for entrepreneurial communities



Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here .





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Community Lead, Enterprise

New York, NY, United States

Full-time, Indefinite

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