Front Desk Office Trainee

Host Property Description:
We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. These values are our legacy and our future. As we pursue our vision of making Marriott the #1 hospitality company in the world, we never lose sight of our founding principles and our proud heritage. Our business is always evolving…but we’ll always stay true to who we are.

Alliance Abroad All-Inclusive Services:
Our exclusive enrollment will allow you to experience a unique streamlined and personalized registration process for this J-1 internship program in the United States. We will work with you closely from day one to the culmination of your Internship in order to make this a successful, efficient and enjoyable moment for you. Commitment is key throughout this process so if you are up for the challenge, you came to the right place.

Location description:
Marriott® is an international lodging leader, with more than 3,700 properties and the broadest portfolio of brands in the industry. In the 85 years since our inception and the 55 years since opening our first hotel, Marriott has firmly established a culture and a tradition of innovation, service and leading performance.

Position details:
•Front Desk rotational: Front Desk/ Guest Services Training
•PBX (AYS) / Reservation Department Training
•Front Desk Supervisor
•Development Training
•Welcome guests in a polite and friendly manner
•Learn to receive and respond to guest requests, consistently demonstrating high levels of customer service
•Train with leaders across multiple Rooms departments to perform tasks as needed
•Follow all cash handling procedures per Hotel policy
•Learn to manage guest inquiries in a timely and efficient manner
•Train to achieve departmental targets
•Ensure cleanliness of work areas
•During your training, ensure to be in compliance with all Hotel health and safety policies
•Perform all other reasonable duties as needed

• Offer to non- U.S. citizens only
• Hospitality degree degree
• 6-12 months of practical work experience outside the US are required
• If graduation happened more than 12 months ago from today, 12 months of practical work experience outside the US are required
•If NO degree in Hospitality, 5 years of work experience in this field (outside the U.S.)
• Excellent English
• Highly motivated
• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• A polished and professional appearance and compliance with Hotel grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work calmly while meeting deadlines