Manager, Owner & Franchise Communications
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Manager, Owner & Franchise Communications

Wyndham Hotels



Manager, Owner & Franchise Communications

About the job

Wyndham Hotels & Resorts is now seeking a Manager, Owner & Franchise Communications to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Global Communications team is seeking a talented, high-energy, detail-oriented manager-level communications professional to play a critical role in helping inform, engage, and inspire Wyndham Hotels & Resorts’ thousands of franchised hotel owners (known as franchisees) in North America (U.S. and Canada) through effective and efficient communications.

The Manager, Franchise Communications will be responsible for developing communications that inform franchisees about the tools and initiatives Wyndham has in place to help their businesses succeed; help them understand how these tools/initiatives can benefit their businesses; and help foster their engagement, get them to take action/participate with said tools/initiatives. The successful candidate will be a self-starter who is able to work independently and serve as a key contributor for the writing, editing, and development of various franchisee communications, including, but not limited to, written, visual, and/or video messages (i.e., email notifications, newsletters, video scripts, PowerPoint presentations, intranet postings, etc.). 

The role requires the ability to grasp and understand company and industry concepts; think strategically about message dissemination; and develop complex messages concisely and in an expertly written fashion. The individual must have the ability to assess and act on levels of urgency, provide guidance, and exercise judgement over the need for communications in the context of business priorities.

The role offers exposure and interaction with all levels of the organization, requiring accountability, poise, and professionalism at all times. The individual must be comfortable interacting with Wyndham’s franchisees and must be able work closely with senior company executives, hotel brand leaders, and business partners across the organization in North America, as well communications counterparts globally. Successfully managing and meeting varied and competing deadlines is a must. The position requires the candidate to be flexible and available outside of traditional business hours in the event of crisis situations, company events, or timely franchisee-focused news/announcements.  The role is based in Wyndham’s Parsippany, N.J., headquarters; however, remote scenarios will be considered for the right candidate. This role reports to the Senior Director, Owner and Franchise Communications.

What you'll do

Develop & Create: Oversee franchise communications campaigns, projects and deliverables including research, strategy development, message creation and implementation. Develop communications and strategies for day-to-day execution that strongly link to business missions and visions. Liaise with global communications counterparts to help ensure message delivery for projects and initiatives impacting franchisees globally. Provide presentation support to senior leaders for franchisee conferences and other relevant meetings.
Conceptualize & Innovate: Bring innovative ideas to the table to help enhance the quality and delivery of franchisee-focused messaging. Seek and create opportunities for efficiency in communications by assessing and improving current systems and processes.  
Implement: Prepare and traffic messages to team, key business partners and contributors, and legal for feedback and approvals. Maintain a distribution schedule that efficiently manages the volume of messaging delivered to franchisees on behalf of Wyndham Hotels & Resorts, its brands, and its individual support departments. Manage franchisee distribution list(s).
Collaborate: Participate in regular meetings with teams across the organization. Foster and maintain relationships with global leaders and global communications colleagues. Work cross-functionally to share information with relevant stakeholders as appropriate to ensure complete coverage of company initiatives and news. Partner with global public relations and internal communications counterparts to ensure that relevant external and internal campaigns are shared with franchisees. 
Counsel: Establish credibility with leadership teams and other key communication contributors to gain the ability to influence and provide guidance on best practices for messaging. Demonstrate confidence and conviction when providing guidance, pushing back and/or making and making recommendations based on knowledge, experience, and communications best practices. 
Measure: Monitor and track effectiveness of existing communications channels, messaging, and programs.
What Else: Manage and deliver other projects and duties as assigned. Travel to franchisee conferences/meetings and brand/company events for support and/or as development opportunity as warranted.

You'll be successful if you have

  • Exceptional writing, analytical, and editing skills; knowledge and practice of Associated Press (A.P.) writing style and ability to craft compelling copy and narratives.
  • Excellent verbal, customer service and interpersonal skills; able to clearly communicate ideas and concerns.
  • Excellent reasoning and decision-making abilities.
  • Strong work ethic with the ability to work both collaboratively and independently.
  • Detail-oriented and ability to multi-task, manage, and prioritize multiple projects simultaneously in a fast-paced environment.
  • Adaptable to shifts in priorities.
  • Capable of coordinating efforts and collaborating with variety of individuals with, at times, conflicting agendas.
  • Ability to handle and troubleshoot requests and challenges.
  • Sense of urgency about deadlines; ability to meet daily, weekly, and monthly deadlines.
  • Excellent attention to detail and ability to track processes and plans from origination to completion.
  • Interest in technology and tools used for distribution of communications.
  • Strong Microsoft Office skills (i.e. Word, Excel, PowerPoint).
  • Experience with email distribution and intranet posting platforms and technology; interest in and ability to grasp new technology. 
  • Photoshop/graphic design/video editing/audio editing experience a plus.
  • Salesforce and/or Salesforce Marketing Cloud experience a plus.
  • Experience in a complex/matrixed organization preferred.

Required Experience/Qualifications

  • BA/BS in Journalism, Communications, English or related field or equivalent years experience.
  • Five to eight years of communications / writing experience in a corporate communications or B2B environment preferred.


Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey  07054
Employment Status: Full-time

What we expect from you:

You will play an important part in our mission to make hotel travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities.

Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us:

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.  

Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

A Company culture of diversity, equity and inclusion. Our culture infuses different perspectives that reflect our diverse guests and communities around the world.

About Wyndham Hotels & Resorts:

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else across the globe, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.


Manager, Owner & Franchise Communications

Parsippany-Troy Hills, NJ, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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