Specialist, Franchise Services
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Specialist, Franchise Services

Wyndham Hotels



Specialist, Franchise Services

About the job

Wyndham Hotels & Resorts is now seeking a Specialist, Franchise Services to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This position supports all Wyndham Hotels & Resorts (“WHR”) franchised brands in North America and Canada, must collaborate with Legal, Compliance, Franchise Development, Brand Leaders, Franchise Administration, Brand Operations and Collection Agencies and reports into the Director of Franchise Services.

The position is responsible for (i) assisting in cash collection efforts related to the negotiation and settlement of outstanding accounts balances as a result of the termination of license agreements by our franchisees, (ii) the cash collection efforts related to outstanding accounts balances of prior licensees as a result of a transfer of ownership This will include but not limited to making/fielding cash collection calls; resolving invoice disputes/overcoming objections in the payment and settlement process; supporting the Manager Franchise Services on the relicensing process related to transfers of ownership;  and other miscellaneous/ad hoc projects.

What you'll do

  • Pursue outstanding accounts balances to assist in achieving WHR free cash flow targets.  Job requirements include but are not limited (i) Being the liaison between WHG and offsite Collections Partners (ii) Managing and collecting on established payment plans (iii) providing superior customer service internally/externally with customers by being responsive and proactive.
  • Due diligence & processing of all refunds, credits, development Incentives as well as handling all unclaimed funds accounts.
  • Managing various departmental reports.
  • Identify and implement process improvements on a continuous basis.
  • Misc. ad hoc projects.

You'll be successful if you have

  • Motivated and capable of working independently in a fast-paced environment.
  • Relationship builder and customer management/service skills.
  • Strong organizational skills, detail-oriented.
  • Strong verbal/communication skills.
  • Strong time management skills.
  • Strong follow-up skills.
  • Ability to multitask.
  • Must be results-driven and results-oriented. 

Required Qualifications/Experience

  • Bachelor’s degree, 1-2 years' experience with responsibility that includes financial accountability and superior customer service.
  • Proficient in Excel.
  • Experience with Salesforce a plus.
  • Hotel experience a plus.


Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey  07054
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.


Specialist, Franchise Services

Parsippany, Parsippany-Troy Hills, NJ, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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