[{{ $ctrl._job.status.name | translate}}] Reservation Supervisor
Yas Hotel Abu Dhabi (Operated by Marriott International)

Posted

Job description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

English, both written and spoken
Additional language is a advantage
Strong experience with MARSHA system
Familiar with Opera, Microsoft and Outlook
Job type
Full-time
Location
Abu Dhabi, United Arab Emirates
Department
Reservations
Languages
English
Starting in
As soon as possible
Latest start date
November 2018
Pay range
Competitive expatriate package
Accommodation
Single room accommodation is provided
Other benefits
Uniform, insurance and food are also provided

Yas Hotel Abu Dhabi (Operated by Marriott International)

Experience a world class hotel at Yas Hotel Abu Dhabi located in Abu Dhabi's most desirable destination - Yas Island.

The hotel is connected to the Yas Marina Circuit with easy access to a wide range of attractions including theme parks, shopping malls, a golf course, beach and a marina. The spacious 499 guest rooms and suites offer luxury amenities which include deluxe bedding, complimentary Wi-Fi, flat-screen TVs, floor-to-ceiling windows offering spectacular views of the racetrack or marina.

Experience modern convenience with the touch of a button using innovative technology such as mood lighting options, centralized speakers and a media hub panel offering easy connectivity to game consoles, iPod, phones or music player. The hotel features 11 unique dining venues, a spa and fitness center as well as two outdoor pools and a kid’s zone. The hotel offers a total of 3520sqm of event space, including a ballroom, six meeting rooms, four boardrooms and outdoor terraces for meetings and social gatherings.

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