Front Office Supervisor

[{{ $ctrl._job.status.name | translate}}] Front Office Supervisor
York Marriott Hotel

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Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
The York Marriott Hotel is situated in grounds overlooking the racecourse, with a busy bus route passing right by our door, and connections in and out of both York and Leeds we are very easy to reach.
We offer our associates a competitive benefits package:
Discounted Rooms rates for you and your friends and family in over 6000 hotels across the globe
Discounted Food & Beverage in Marriott Hotels (including £5 breakfast)
Global Careers Opportunities 
FREE Meals on Duty, Tea & Coffee Car Parking, Uniform, Gym Membership
50% off Paddy & Scotts Coffee
Discounted Cinema Tickets, Shopping vouchers, Days out and Holliday discounts
Pension Plan
FREE passes into some of York’s biggest attractions. 
Apprenticeship programmes up to and including level 5 in Operational Management
If you are willing to be dedicated in your role with a positive attitude, you can go far with Marriott.
Apply now and start your journey with Marriott, it could be ‘Where you Belong’

Could you play a vital role in creating a memorable stay for our Guests by ensuring they receive the warmest of welcomes and are well looked after from the moment they arrive right through to check out?
Do you pride yourself on your ability to supervise and inspire a team to anticipate guest needs and empower them to respond to guest issues on first contact?
We are looking for a Front Office Supervisor to support our Front Office Manager and Senior Supervisor who is enthusiastic, welcoming and is dedicated to making our Guests’ stay Brilliant.
In addition to the huge amount of general York Marriott Hotel Benefits, as part of the Front Office team you will also receive:
  • Monetary and Gift Incentives for breakfast upsells, room upgrades and Marriott Rewards sign ups.
Hours of Work:
The Front Office  Supervisor will work 40 hours per week, working 5 shifts over 7 (to include weekends and bank holidays)
Rate of Pay is £8.20 per hour.
Job Tasks include:
  • Assists the Front Office Manager and Senior Supervisor in administering front office & concierge functions and supervising staff on a daily basis. 
  • Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. 
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department.
  • Supervises the team in the absence of the Front Office Manager and Senior Supervisor.
     
We are ideally looking for someone with:
  • Experience of supervising a team, ideally in a Hotel Front Office.
  • A good level of skill on the computer
  • Cash Handling experience and numerical skills
  • Excellent Customer Service Skills & local area knowledge.
  • The ability to deal with difficult situations in a calm and professional manner at all times. 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
York, United Kingdom
Department
Rooms division
Starting in
As soon as possible

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