[{{ $ctrl._job.status.name | translate}}] RESERVATION MANAGER
Záya Nurai Island Abu Dhabi


Job description

An opportunity has risen for an experienced & brilliant RESERVATION MANAGER, to join a 5-star property in Abu Dhabi, UAE.
The Reservation Manager will be offering a personalized & efficient service to the guests.
You will be responsible for ensuring accuracy and efficiency in all villa reservations, processing all details according to the Hotel policy and procedure to the highest standard and ensuring the yield is maximized at all times.
The main duties will not be limited to the following:
o To lead the Reservations Team, ensuring appropriate staffing levels, effective distribution of workload and ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Reservation Operations Manuals.
o To manage the performance and development of the Reservations Team, ensuring that all team members are appraised at required intervals and that proper training and development needs are addressed to.
o To ensure that all team members are trained on SOP standards and procedures.
o To monitor suite availability for the coming months and liaise with the Director of Sales and the Management in regards to the over-all inventory.
o To communicate and administer the selling strategy to Team
o To conduct and contribute to regular Departmental Meetings.
o To ensure reservations are taken accurately & traces are in place for Front Office to follow up as required.
o To ensure that all correspondences (i.e. email, fax, telex, letters etc) are actioned upon straight away and that a response is received within 24 hours.
o To ensure that all requests for confirmations are carried out daily.


The ideal candidate:
o With at least 5 years working experience in the same level. Experience in a luxury or high-end hotel/resort in the UAE is an advantage
o Work dedication and Flexibility is a must as you may be required to cover shifts over the weekend or when needed.
o Good communication skills in English; Knowledge of Arabic and other foreign language will be an added advantage
o Excellent knowledge of Opera, booking.com, GDS, Channel Manager & Online Travel Agents
Job type
Abu Dhabi, United Arab Emirates
Reservations, Sales & Marketing
Starting in
As soon as possible
Latest start date
April 2018
More than 1 year

Záya Nurai Island Abu Dhabi

A leading international travel magazine, CondeNast Traveller UK recognizes Nurai Island as one of the worlds 22 most incredible private islands.

Stemming from the Arabic word 'Nur' meaning light, Nurai is an island of staggering beauty, of turquoise seas and white sands. It' a place filled with natural harmony appealing to all five senses

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