Álvaro Soares

Álvaro Soares

Reservation Executive at Park Plaza Hotels & Resorts (PPHE Group)
Lives in London, United Kingdom

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Experience

2 years and 6 months

  • Reservation Executive

    Park Plaza Hotels & Resorts (PPHE Group) - London, United Kingdom

    Reservations
    January 2019 - Now · 10 months

    - Manage guest reservations requests via email and phone. - Deal with new quotation requests and input direct reservations. - Input / reject FIT reservations from allocation and freesale. - Manage credit card decline situations. - Room upsells by using sales techniques.

  • Cross Training Intern

    Henrietta Hotel - London, United Kingdom

    Reservations
    July 2018 - December 2018 · 6 months

    Reservations Housekeeping Management Front Office Guest Relations

  • Quality Manager Trainee

    InterContinental Lisbon - Lisbon, Portugal

    Rooms division
    February 2018 - May 2018 · 4 months

    Assistant Housekeeping Manager and Quality manager trainee. - Audits on rooms - Checking clean rooms - Creation of timetables -Overlook on floors refurbishments. -Amenities purchase orders

  • Ecommerce Trainee

    Residentas - Lisbon, Portugal

    Sales & Marketing
    July 2017 - September 2017 · 3 months

    Management of sales channels. Marketing Analyse. Management of reviews on sales channels. Extranet invoice controller. Creation of contracts with new sale channels.

  • Business Development Trainee

    Essentia - Lisbon, Portugal

    Consulting
    February 2017 - May 2017 · 4 months

    Essentia - Advisory and Project Management, Lisboa (Portugal) - Creation and development of Lisbon real estate and hotels studies. - In charge of the company newsletter. - Research and innovation for the company´s assets. http://www.essentia.pt/

  • F&B Trainee

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    F&B service
    December 2015 - February 2016 · 3 months

    Buffet Supervisor. - Control of all the food and beverage on the breakfast buffet. - Follow Ritz-Carlton brand standarts and guarantee maximum satisfaction for the guest. - Adjust the layout of the room based on occupancy. - Anticipate and deal with specials orders from the guests and service needs.

Education

  • Hospitality & Leisure Management;

    Universidade Europeia - Hospitality and Tourism Management

    July 2015 - June 2018

Languages

5 languages

  • English

    Native or fluent

  • Portuguese

    Native or fluent

  • Spanish

    Full professional

  • French

    Limited working

  • Chinese

    Notions

Personal information

Nationalities

  • Portuguese

Date of birth

August 15th 1997

Additional Information

1 information shared

  • Linkedin

    www.linkedin.com/in/alvarolsoares

Connections
Gonçalo Viterbo
Reservations Agent at Discovery Portugal
Following
CBRE Hotels
London, United Kingdom
Dorchester Collection
London, United Kingdom
The London EDITION
London, United Kingdom
Other members
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