Aaron Couto

Aaron Couto

Front Office Shift Leader at Crowne Plaza Dubai - Deira
Lives in Mumbai, India
over 6 months ago

Join Hosco and view Aaron's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

I am energetic and willing to take up the position offered to me with strength and diligence. I will strive to perform all duties and responsibilities entrusted to me with courage and confidence as I am a firm believer in leading by example.

During the past years at the Oberoi Trident Hotel Mumbai, Media Rotana Dubai and now at The Crown Plaza Deira Dubai as a Receptionist/Cashier has taught me endurance and ability to contribute to teamwork and a strong sense of responsibility and achievement.

I believe that in your company I could develop more as a person and also as a professional.

My objective is to work in an esteemed organization where I can achieve a good reputation status on my own and work towards the growth of the organization.

Experience

  • Front Office Shift Leader

    Crowne Plaza Dubai - Deira - Dubai, United Arab Emirates

    Other
    December 2016 - Now ยท 1 year and 12 months

    My duties are endless, the sky is a limit, supervising and performing duties as below:- *I'm responsible for Scheduling and Staffing, Team Approach, Training, Quality Control & Compliance. *Read the log register, attend the daily briefing, take and give proper handover from colleagues and management. *Checking of RC, Direct billing, Rate check, High balance, PM extension & rate check of PM's *Allot inspected rooms for guest arrivals keeping in mind their preferences e.g. Smoking, non smoking, city view etc.. *Communicate with housekeeping, room service, kitchen and engineering if necessary to insure everything is well maintained in the rooms before the guest arrival. * Follow-up with trace reports, welcome letter & welcome amenities make sure that proper VIP amenities are placed in the rooms according to hotel standard. *Up-sell - upgrade and room-move to guest satisfaction. *Greeting guest with a smile addressing them by their name upon check-in, check-out and at all time we meet them, keeping eye contact, giving them proper information about their package, hotel outlets timing etc.. *Insuring smooth transaction of payment and enrolling them in for membership. *Make sure that all VIP are escorted to their rooms. *Assure prompt & positive action on all kind of complaints by Noting & Jotting down all the guest problems in the guest response form. *Solving problems that colleagues face during check-in & check-out. *Maintain a work environment of cleanliness & organization. *In the night shift help the night auditor with all the related correspondence to run the night audit.

Following
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
Cosmopolitan Hotel Dubai
Dubai, United Arab Emirates
Iberostar Group
Palma, Spain
Other members
View 325887 members