Aaron Couto

Aaron Couto

Front Office Shift Leader at Crowne Plaza Dubai - Deira
Lives in Mumbai, India
over 6 months ago

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I am energetic and willing to take up the position offered to me with strength and diligence. I will strive to perform all duties and responsibilities entrusted to me with courage and confidence as I am a firm believer in leading by example.

During the past years at the Oberoi Trident Hotel Mumbai, Media Rotana Dubai and now at The Crown Plaza Deira Dubai as a Receptionist/Cashier has taught me endurance and ability to contribute to teamwork and a strong sense of responsibility and achievement.

I believe that in your company I could develop more as a person and also as a professional.

My objective is to work in an esteemed organization where I can achieve a good reputation status on my own and work towards the growth of the organization.


  • Front Office Shift Leader

    Crowne Plaza Dubai - Deira - Dubai, United Arab Emirates

    December 2016 - Now ยท 1 year and 12 months

    My duties are endless, the sky is a limit, supervising and performing duties as below:- *I'm responsible for Scheduling and Staffing, Team Approach, Training, Quality Control & Compliance. *Read the log register, attend the daily briefing, take and give proper handover from colleagues and management. *Checking of RC, Direct billing, Rate check, High balance, PM extension & rate check of PM's *Allot inspected rooms for guest arrivals keeping in mind their preferences e.g. Smoking, non smoking, city view etc.. *Communicate with housekeeping, room service, kitchen and engineering if necessary to insure everything is well maintained in the rooms before the guest arrival. * Follow-up with trace reports, welcome letter & welcome amenities make sure that proper VIP amenities are placed in the rooms according to hotel standard. *Up-sell - upgrade and room-move to guest satisfaction. *Greeting guest with a smile addressing them by their name upon check-in, check-out and at all time we meet them, keeping eye contact, giving them proper information about their package, hotel outlets timing etc.. *Insuring smooth transaction of payment and enrolling them in for membership. *Make sure that all VIP are escorted to their rooms. *Assure prompt & positive action on all kind of complaints by Noting & Jotting down all the guest problems in the guest response form. *Solving problems that colleagues face during check-in & check-out. *Maintain a work environment of cleanliness & organization. *In the night shift help the night auditor with all the related correspondence to run the night audit.

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