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Hotelier-Experienced in Front Office & Guest Service. Focusing on Team Building, Hitting Targets
And Guest Satisfaction
Experienced in Front Office & Guest Service, over 9 years of hospitality journey in diverse roles in Front Office, i have an extreme passion working across all front office areas from Concierge, Front Desk, Guest Relations to Duty Manager, Lead and motivate colleagues whilst delivering effective business results.
Excellent listening skills, Work towards guests delight, Focusing on the details and Proactive.
Coordinate and implement revenue management strategies regularly, Reviewing market analysis monthly basis and Always open to improvement.
Demonstrated contributed and helped, Hotels achieving revenue Target, loyalty program, improved processes, reduced cost and enhanced Guests & Groups experience.
As front office leader, focusing on a building, coaching, inspiring, influence the Front Office team and demonstrates honesty, integrity and leads by example and from front.
Introduced training programs enhanced performance and helped colleagues advancing and moving up in their career, and when hiring, paying attention to the Human Resource role.
Assistant Director of Front Office
Grand Millennium Al Wahda Hotel, Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office receptionJanuary 2017 - June 2018 · 1 year and 6 months
850 rooms inventory (Hotel & Apartments). • Promoted to management position to recruit, train and supervise 52+ Guest service colleagues. • Assists the Front Office Manager in administering front office functions and supervising colleagues on a daily basis, Front office areas include Bell/Door /Valet, Switchboard, Guest Services/Front Desk and Guest Relation, Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process, Ensures guest and employee satisfaction and maximizes revenue performance of the department. • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. • Prepare weekly roster and managing colleagues annual vacation according to the vacation plan and house status. • Assist FOM of new hiring and exiting colleagues with human resource team. • Prepare for monthly departmental meeting discuss department challenges, achievement and set new goals. • Attending weekly revenue and credit meeting and educate FO colleagues accordingly. • Key Driver of TSA Upselling Program and setting monthly, yearly forecast and analyzing team performance. • Monitor Front Office colleagues to ensure guests receive prompt, cordial attention and personal recognition. • Monitor Front Office and coordinate with Guest Relations Manager & Head Concierge to ensure M&C members known, and other VIPs receive special attention and recognition. • Assist and follow up with Guest Relations Manager to raise hotel profile on Trip advisor and OTAs and make sure colleagues recognized by guests receive appreciation, Etc.
Sheraton Deira Hotel, Dubai - Dubai, United Arab EmiratesFront Office receptionJune 2015 - December 2017 · 2 years and 7 months
Front Office Supervisor
Novotel & Ibis Complex, Dubai World Trade Centre - Dubai, United Arab EmiratesFront Office receptionJune 2013 - June 2015 · 2 years and 1 month
Guest Service Agent
Corinthia Hotel, Khartoum - Khartoum, SudanFront Office receptionMarch 2010 - November 2012 · 2 years and 10 months
Accountants Institute - Maribor, SloveniaJanuary 2017 - October 2018
Qualified Accountant Technician(QAT) Distance Education.
Faculty of Commerce - Al Neelian University - Khartoum, SudanJanuary 1996 - October 2000
ArabicNative or fluent100%
- Analytical and Complaint Resolution
- Communication and Ability to manage Complex
- Excellent Knowledge and skills in PMS & Micros
- Forecasting, Budgeting and P&L
- Generating Revenue
- Guests satisfaction
- Leadership, Motivating and Training abilities.
- Operation Focused
- Proficient in using Microsoft Office, Ms. Outlook
- Saving Costs
- Teamwork and Analyzing Employee Performance.
- Time management
- TSA up-selling Programs and DTCM & TCA statistics