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I am an energetic, ambitious person who has developed a mature and a responsible approach to any task that I undertake, or situation that I am presented with. With a long experience as hotel receptionist, customer care a problem solving, I am excellent in working in autonomy or with others to achieve a certain objectives on time and with excellence.
Best Western Italy - Trezzano sul Naviglio, ItalyFront Office receptionAugust 2010 - Now · 8 years and 5 months
- Check in, check out, billing. - Manage telephonic calls and management of the mailing requests. - End of day Closing and Daily Reporting. - Problem solving of all kinds. - Check arrivals and extranet management. - Knowledge Opera Micros Express for hotel management
DEA (Diploma of Advanced Studies)
University Perpignan France - Perpignan, FranceJune 1999 - June 2000
Internship in the école des mines d'Albi: test and modeling of thermoforming by infrared radiation (Philips lamps).
Engineer degree in mechanical construction
Universiy Of Annaba Algeria - Sidi Amar, AlgeriaSeptember 1990 - June 1996
ArabicNative or fluent100%
ItalianNative or fluent100%
FrenchNative or fluent100%