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Detail oriented, organized and hardworking candidate with over two years experience as Guest service agent. Offer expertise and diverse range of skills in welcoming Guests and handling complaints and satisfying Guest query. I have excellent computer skills (Microsoft office, Opera and SAP). Strong customer satisfaction skills and communication skills combined with the proven ability to build relationships and manage demanding tasks to achieve goals. Ready to launch my career in any reputable organization in United Arab Emirates.
master data analyst
Aujan coco cola beverages company - United Arab EmiratesAdministration & GeneralOctober 2017 - December 2017 · 3 months
Aujan Coca-Cola Beverages Company (ACCBC)-October, 2017- Mar, 2018 Master Data Analyst Key Accountabilities • Ensured master data maintenance as per policy, process and approvals. • Ensured integrity and quality of master data in key systems, checking and avoiding duplication of records across multiple instances. • Conducted data cleansing to rid the system of old, unused data, or duplicate data for better management and quicker access to support the business. • Adhered to all levels of data compliance as per process and policy standards. • Worked closely with the business and collaborate with data owners to ensure alignment of master data rules and the operations of the application meet all requirements of data governance. • Participated in business projects and regression tests which require support from Master Data to drive efficiencies. • Answer client phone Calls and Emails to address any customer and external department concerns with the highest level of response and attention. • Accurately record issues and data with extreme attention to detail. • I pay great attention to my average handle time (AHT) on calls and consistently meet statistical targets and goals set out with my superiors. • Primary focus on First Call Resolution so as to assist clients as quickly and as efficiently as possible. • Fulfill requests by clarifying desired information; completing transactions; forwarding requests. • Suggest additional services by recognizing and anticipating the client`s needs; explaining new services. • Conduct audits on various organizations to insure proper protocols are followed and information is accurate • Answer inquiries by clarifying desired information; researching, locating, and providing information.
Guest Relations Officer
Jupiter International Hotel - Dubai, United Arab EmiratesFront Office receptionJanuary 2015 - September 2017 · 2 years and 9 months
Key Accountabilities •Greeted and escorted guests to rooms. •Achieved positive outcomes from Guest queries in a timely and efficient manner • Ensured an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required • Ensured that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments • Demonstrated a high level of customer service at all times • Attended appropriate training courses, when required, and assist with the Night Team's training and development efforts • Demonstrated a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Maximized room occupancy and used up-selling techniques to promote hotel services and facilities • Comply with hotel security, fire regulations and all health and safety legislation • Acted in accordance with policies and procedures when working with front of house equipment and property management systems • Followed company brand standards • Assisted other departments, as necessary
EnglishNative or fluent100%
- A team player
- Excellent customer focus
- Exellent computer skills
- Good customer service
- Good in communication
- Good interpersonal skills
- Great customer service
- Strong adaptability
- Warm and friendly