Abdul Samad

Abdul Samad

Floor Supervisor at Waldorf Astoria Dubai Palm Jumeirah
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.

Experience

  • Floor Supervisor

    Waldorf Astoria Dubai Palm Jumeirah - Dubai, United Arab Emirates

    Housekeeping
    July 2016 - Now · 2 years and 7 months

    1).To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained: a) Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms. b) Ensuring the upkeep of vacant rooms. c) Replenishing brochures and paper goods throughout the bedrooms/hotel. d) Maintaining an orderly storeroom and trollies. 2). To ensure customer satisfaction is maintained by: a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion. b) Ensuring guest property left behind is logged and stored in a secure location for lost property. c) Resolving any guest problems or complaints when possible and ensuring management are kept informed. d) Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction. 3. To set and maintain standards of service commensurate with the standing of the hotel: a) Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum. b) Attending any appropriate off and on the job training courses. c) Wearing a clean and suitable uniform and name badge at all times. d) Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times 4. To ensure the department is operated within the Legal Framework by: a) Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures. 5. Carrying out any other duties as may be reasonably required by management

  • Housekeeping Coordinator

    Waldorf Astoria Dubai Palm Jumeirah - Dubai, United Arab Emirates

    Housekeeping
    June 2015 - July 2016 · 1 year and 2 months

    1).To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained: a) Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms. b) Ensuring the upkeep of vacant rooms. c) Replenishing brochures and paper goods throughout the bedrooms/hotel. d) Maintaining an orderly storeroom and trollies. 2). To ensure customer satisfaction is maintained by: a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion. b) Ensuring guest property left behind is logged and stored in a secure location for lost property. c) Resolving any guest problems or complaints when possible and ensuring management are kept informed. d) Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction. 3. To set and maintain standards of service commensurate with the standing of the hotel: a) Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum. b) Attending any appropriate off and on the job training courses. c) Wearing a clean and suitable uniform and name badge at all times. d) Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times 4. To ensure the department is operated within the Legal Framework by: a) Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures. 5. Carrying out any other duties as may be reasonably required by management

  • Room attendant

    Waldorf Astoria Dubai Palm Jumeirah - Dubai, United Arab Emirates

    Housekeeping
    November 2013 - June 2015 · 1 year and 8 months

    • Knows how to use and operate housekeeping equipment • Follows operational and shift change procedures and tasks • Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned by the Housekeeping Supervisor or Executive Housekeeper and in accordance to the standards and procedures of Decore Hotels • Performs periodic heavy cleaning of guestrooms as requested • Sets up and organizes all furniture and amenities in guestrooms according to Decore Hotels’ standards • Determines priorities at shift start and plans for daily activities • Assists in laundry as required • Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible • Places guest, groups and room information in the appropriate filing systems • Maintains the cleanliness, neatness and organization of the housekeeping lounge and office as well as housekeeping carts, buckets and trays • Checks for items that are not operable and/or in need of repair and reports of such items to the Housekeeping Supervisor • Physically checks discrepant rooms when needed • Replenishes all supplies and amenities in guestrooms as required • Transports trash and waste to proper disposal area. • Collects and washes all dishes. • Collects all recyclables and transports to proper recycle bins • Provides turn-down service as required • Follows lost and found procedures • Completes reports and any other duties as assigned • Initiates and monitors shift check lists for proper completion of tasks. • Assists with monthly linen and supply inventory • Ensures that the department delivers an exceptional level of guest services

Education

  • Bharathiar University - Hospitality and Tourism Management - Coimbatore, India

    June 2008 - December 2011

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • Malayalam
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Spanish
    Professional working
    60%
  • Russian
    Professional working
    60%
  • Portuguese
    Professional working
    60%
  • Dutch
    Professional working
    60%

Skills

  • Adaptable,flexible
  • A team player
  • Good communication
  • Good problem solver
  • Positive attitude
  • Quick learner
  • Self Confidence
  • Strong time management
  • Strong work ethic
  • Works well under pressure
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