Abeer Kharrousheh

Abeer Kharrousheh

Guest / Banquet Ambassador at Hampton Inn & Suites by Hilton Montreal - Dorval
Lives in Montreal, Canada
over 6 months ago

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• 10+ years of international and Middle Eastern experience in the hospitality industry.
• Graduate of the top hospitality school in the world - Glion Institute of Higher Education in Switzerland.
• Extensive experience in 5 star global hotels and resorts, including Hilton Worldwide.
• Innovative and proactive event planning professional with a high-energy background in a fast-paced environment.
• Proven record of planning and execution of 500+ weddings and corporate events.
• Outstanding written and verbal communication skills and superior presentation capabilities aimed at managing aesthetic weddings within designated budgets.
• Demonstrated ability to convert immediate enquiries into confirmed business.
• Eager to exceed targeted levels of sales.
• A Canadian national with both western and local exposure.
• Fluency in English, Arabic and French.

Experience

  • Front Office Agent

    Hampton Inn & Suites - Montreal, Canada

    Front Office reception
    May 2015 - Now

    Process guest arrivals and departures, including all necessary payments Oversaw guest registration, reservations, and other clerical duties, with a focus in quality and courtesy Offer referral for services and handle requests for information Communicate with all hotel departments efficiently, and maintain the function board in the hotel lobby Arrange for shuttle services and assist with other guest transport needs Confirm sufficient supplies are ready and available to last the entire shift Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Improved property management functionality by submitting key change requests Confirmed reservation in system and reviewed all noted information Recorded guest comments or complaints, referring customers to managers as necessary

  • Guest / Banquet Ambassador

    Hampton Inn & Suites by Hilton Montreal - Dorval - Europe

    Other
    March 2015 - Now

  • Project Administrator & Executive Assistant

    Equinox Hospitality Middle East - Jeddah, Saudi Arabia

    Administration & General
    March 2010 - July 2013

    • Assisted the team in hotel design and construction from the preliminary blueprints. • Orchestrated a tactical strategy to complete the job in a cost effective and timely manner. • Established strong relationships with Hotel Management Companies, VP’s and owners • Coordinated and managed meetings, presentations, travel itineraries and special events. • Organized financial planning by collecting and structuring data in spreadsheets and reports

  • Senior Event Coordinator

    Grand Plaza Montréal Centre-Ville - Montreal, Canada

    Other
    May 2008 - February 2010

    • Direct the planning and execution of corporate and social events for prestigious clients. • Select and serve as primary point of contact for all vendors and suppliers. • Oversaw team of vendors and event contributors including performers, photographers, caterers, and transportation services • Manage budgets of up to $50,000 for over 1000 attendees

Education

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Turkish
    Notions
    20%

Other

  • Other skills

    Other skills

Following
Hosco
Geneva, Switzerland
Glion Institute of Higher Education
Glion-sur-Montreux, Switzerland
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