Abel Rodrigues

Abel Rodrigues

Production Manager at Mediapro International LLC
Lives in Dubai, United Arab Emirates

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About me

Motivated leader with more than 7 years’ experience in organizing and managing services within hospitality environment. Track Record of on-the-spot decision making and supporting the employees. Focused on ensuring the guests’ needs while enforcing standards for individual performance. Adept at general supervision, hiring, training and motivation of employees.

Experience

9 years and 7 months

  • Production Manager

    Mediapro International LLC - Dubai, United Arab Emirates

    Management
    November 2019 - Now · 4 years and 5 months

  • Community Associate

    Regus - Thane, India

    Front Office concierge
    July 2018 - April 2019 · 10 months

    Ensure that clients in the centre of responsibility are pleased with Regus services, offer the best customer experience. Meet and greet clients and visitors as needed. Build strong relationship and act as he first point of contact for all clients and visitors providing a professional and friendly service. Be responsible for addressing client queries or resolving arising issues. Handle telephone calls and manage switchboard. Assist in the organization and implementation of community events. Monitor and ensure high standards of presentation across the centre.

  • Assistant Sports and Recreation Manager

    Centara Koh Chang Tropicana Resort, Koh Chang - Ko Chang, Thailand

    Recreation & Leisure
    April 2016 - May 2017 · 1 year and 2 months

    Managed a team of 10 staff at Centara Koh Chang Tropicana Resort, a 157 keys property set on the white sands of Klong Prao Beach, in the centre of Koh Chang's west coast. Framed by lofty green palm trees and the deep blue waters of the seascape with its natural surroundings the resort is a tranquil one, a perfect getaway for family and couples. Duties and Responsibilities: • Planned and orchestrated recreation activities including yoga, water aerobics, ping pong, badminton, petanque, poolside games, beach volleyball, and sandcastle building. • Supervised the kids club, pool, beach recreation and lobby bar attendants. • Assisted with the operations of water sports including kayaks, sail boats, stand up paddle boards. • Administered staff scheduling. • Managed the operations of beach side recreation station (beach center), fitness center, kid’s club pool bar and lobby bar. • Assigned staff to accomplish setting up umbrellas, beach chairs, cabinets and towels for hotel guest as well as solicit food, beverages and other resort products. • Resolve issue related to both staff and guests. • Assisted Food and Beverage Team during breakfast operation. Key Accomplishments: • Substantially increased Brand Standard Audit Score. • Developed training material on Effective Team Development for Centara Hotels and Resorts. • Developed Plug and Play a virtual job handbook for new joiners.

  • Assistant Restaurant Manager

    The Resorts Thailand - Koh Chang Tai, Thailand

    F&B Management
    March 2015 - March 2016 · 1 year and 2 months

    • Maintaining the continuous follow up of The Brand Service Standards and Standard Operating Procedures (SOP’s) at the department. • Ensure efficient implementation of innovative, high quality, and profitable Food &Beverage Services to all F and B outlets. • To arrange DCC’S (Departmental Communication Cascade) strictly adhering to the major issues and concerns within the department. • Responsible for assigning staff allocations through Duty Roaster. • Involved in potential food cost, menu engineering & tracking of daily covers done in various meal operations. • Responsible for making Month End Reports and Presentation of the same in Monthly Managers Meeting (MMM). • Value addition to operation by implementation of Awa/ The Dewa Service Standards. • Responsible for making policies to achieve the highest level of guest satisfaction. • Arranging training sessions as per the Food & Beverage Training Calendar, being C.D.T at the department.

  • Restaurant Supervisor

    Barali Beach Resort and - Koh Chang Tai, Thailand

    F&B Management
    January 2014 - June 2014 · 6 months

    Ensured restaurant is fully prepared, cleaned, and organized for daily operation. Supervised and coordinated activities of dining room personnel to provide fast and courteous service to hotel guests.

  • Senior Customer Service Executive

    FIS - Mumbai, India

    Customer Service
    January 2013 - March 2013 · 3 months

    Handle customer service inquiries and problems via the telephone. Assisting and providing customers with information on their card balance. Using computerized system for tracking, information gathering, and/or troubleshooting.

  • Member Services Executive

    The Wine Society - Mumbai, India

    Customer Service
    December 2008 - November 2009 · 1 year

    Coordinating and executing wine events, membership sign up process, monthly meetings. Responsible for promoting membership cards, setting targets of wine sales for the team. Initiating contracts with new clients.

  • Management Trainee

    Kings Kurry AG - Zürich, Switzerland

    F&B service
    June 2007 - September 2007 · 4 months

    Welcoming and seating the guests, taking orders. Providing and serving food and drinks, conversing with guests. Billing and use of cash tills, hygiene and cleaning control.

Education

  • Diploma In Hotel and Tourism Management

    I-TIM - Bangkok, Thailand

    July 2013 - June 2014

  • Certificate in International Hotel and Catering Supervision

    London City College (Schiller International University) - Engelberg, Switzerland

    February 2007 - September 2007

Languages

1 language

  • English

    Full professional

Personal information

Nationalities

  • Indian

Skills

3 skills

  • Guest Services
  • Restaurant Management
  • Sports and Recreation
Connections
Subhash Mishra
Head of Operations at CO-OFFIZ
Following
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Tourico Holidays
Orlando, FL, United States
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United Kingdom
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Celtic Manor Resort
Newport, United Kingdom
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Ralph Muronzi
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View more
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