Abner Josely

Abner Josely

Assistant Restaurant Manager at Jumeirah
Lives in Dubai, United Arab Emirates

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About me

I am a doer and an achiever. I believe in creating unforgettable experiences. Life is short and it is better to burn rather than to fade away.


An influential, creative and strategic executive with over nine years of expertise in luxury hospitality, innovative food & beverage, project management and high-end leisure facilities. Passionate about customer insights and
global market trends, I have a successful track record of creating meaningful guest experiences, initiating change
and bringing innovative solutions to often challenging environments. A committed coach and mentor, I take pride in developing the leaders of tomorrow.

Experience

12 years and 7 months

  • Assistant Restaurant Manager

    Jumeirah - Abu Dhabi, United Arab Emirates

    F&B Management
    January 2019 - Now · 3 years and 9 months

    ASSISTANT OUTLET MANAGER – JUMEIRAH AL WATHBA – PRE OPENING TEAM  Direct report – Food and Beverage Manager  Planned and executed all the table plans, OPEC Equipment lists, manning, operational hours, for various outlets.  Was instrumental in delegating the brand standards and the standard operating procedures to the newly joined team.  Implemented the par stock levels according to the business requirements.  Have hands on experience in the latest hospitality software like Opera, Hotsos,ADACO, Micros,Sevenrooms , Revinate,Gantner, Etc.  Liaised with the sales and marketing team to develop various advertising strategies for the restaurants. Partnered with Groupon and entertainer merchants to increase the sales of respective outlets.  Responded to the guest feedbacks and comments on various online portals like TripAdvisor, google etc.  Ensured that the highest standards of customer satisfaction are met and encouraged the team to pamper the guest.

  • Supervisor and Departmental Trainer

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    Human Resources
    February 2013 - December 2018 · 5 years and 11 months

    FEB 2013 – DEC 2018, BURJ AL ARAB – JUMEIRAH GROUP DEPARTMENTAL TRAINER & SENIOR SUPERVISOR - AL IWAN RESTAURANT.  Lead a team of 35 colleagues to achieve perfection and personalization of service to our guests using the Leading Quality Assurance Standards.  Took daily briefings and discussed the agenda of the day with the management.  Monitored the departmental performance with the Key Performance Index  Analysed the sales mix using NetVu Point and came up with ideas to increase sales by motivating the colleagues.  Monitored the inventory of the equipment and the beverages as per the reports submitted by the bartender and the service staff.  Planned training schedules for colleagues and imparted the training to them.  Assessed the performance of the colleagues and gave a detailed report to the manager.  Worked in unison with the sommelier to up-sell wines and also to come up with new up-selling techniques to increase the beverage revenue.  Checked the duty roaster and made any necessary changes to make sure that there was enough manning for the operation.  Handled the cashiering and any discrepancies in the billing.  Took the daily sales report and analysed if the department would meet the monthly budget and if not then what were the measures to be taken to be above the red line.

  • Supervisor

    Marriott International - United Kingdom

    Management
    May 2010 - June 2012 · 2 years and 2 months

    Restaurant Supervisor • Took stock of wine and beverages and reordered supplies as and when needed. • Ensured smooth operations of breakfast, food and beverages to be served to guests. • Made sure the cash and credit transactions were flawless. • Opening/closing of the restaurant. Maintained inter-departmental communication to achieve excellent service standards. • Responsible for flawless functioning of Restaurant & Room Service department and increasing the Guest Satisfaction Survey report. • Used up-selling and suggestive selling to maximize sales of products.

  • Associate

    Starwood Hotels and Resorts Worldwide - India

    F&B service
    January 2008 - September 2008 · 9 months

    JAN 2008 - NOV 2008 LE MERIDIEN, MUMBAI, INDIA Food & Beverage Associate • Maintained inventory of materials (Food & Beverage) to replenish supplies as per requirement. • Ensured that guest rooms were properly maintained and orders (breakfast, lunch, dinner) were properly executed according to guest needs. • Maintained hygiene and cleanliness of equipment in the kitchen. • Recorded payments of guests in MICROS. EDUCATION 2010 - 2012 Post Graduation in Hospitality and Leadership Management from Ealing Hammersmith and West London College - London. 2010 Advanced course in Food Hygiene from Royal Society for Public Health, London. 2010 Foundation course in Food Hygiene from Royal Society for Public Health, London. 2006 - 2009 Bachelors in Science (Hospitality and Hotel Administration) from Institute of Hotel Management, Catering Technology and Applied Nutrition, Hyderabad, India.

Education

Languages

5 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

  • Malayalam

    Native or fluent

  • Arabic

    Notions

  • French

    Notions

Personal information

Nationalities

  • Indian

Work Permits

  • United Arab Emirates

Date of birth

December 05th 1988

Skills

7 skills

  • Adaco
  • Gantner
  • Hotsos
  • MS Office
  • Opera
  • Outlook
  • Sevevrooms
Connections
Mohsin Khan
Assistant Director Of Front Office at Rotana Hotels
Mostafa Shaban
Hotel Operations Manager (Deputy General Manager) at Emirates Grand Hospitality
Gabriel Toma
Front Office Supervisor at Carlton Down
View 9 connections
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