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Caring and professional guest service agent with nearly 7 years of working experience. Excellent communication skills, both interpersonal and professional, able to build strong relationships with customers and encourage return business. Organized and familiar with administrative duties. Extensive experience working with other service agents and collaborating to create the best possible experience for guests. A history of succeeding in the service industry while providing unmatched customer service at all times.
Guest Services Agent / Front Office Agent
Majestic Hotel Tower - Dubai, United Arab EmiratesFront Office receptionMay 2017 - Now · 1 year and 9 months
Guest Service Center Agent & Telephone Operator
Sheraton Grand Hotel, Dubai - Dubai, United Arab EmiratesFront Office receptionSeptember 2016 - May 2017 · 9 months
Front Desk Agent
Stella Di Mare Hotel and Resort - Ain Sokhna, EgyptFront Office receptionMarch 2016 - September 2016 · 7 months
Bazaar Shop - Sharm El-Sheikh, EgyptRetailJune 2011 - August 2014 · 3 years and 3 months
El-Minia University - Faculty of Tourism and HotelsOctober 2009 - July 2014
Bachelor's Degree in Tourism and Hospitality Mangment
ArabicNative or fluent100%
- Front Office
- Front Of House
- Great customer service
- Ms. Office Applications
- Opera PMS
- Retail sales
- Strong interpersonal
My ResumeDownload the file