ABU SHAHMA

ABU SHAHMA

General Typist/ Customer Service at House of Translation LLC
Lives in Al Rashidiya, Dubai, United Arab Emirates
over 6 months ago

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I have more than 11 years United Arab Emirates experience, my professional journey start from Al Ain, Sharjah and in last moved to Dubai.
I joined to a grand company (House of Translation LLC-Al Rashidiya _ Dubai) as a "Data Entry Operator cum General Typist", company rules is very strict, hard. I faced the many challenges, which is really i like. But after passing seven years I got a termination letter because of localization.
My work field is customer service representative, client s satisfaction, data entry operator, general Typist and office management its mean multi tasking activities.
Right now I am Tourist visa holder, looking challenging position, where I can gain & learn some thing new and face challenges.
Thanks

Experience

  • General Typist/ Customer Service

    House of Translation LLC - Dubai, United Arab Emirates

    Customer Service
    January 2011 - February 2018 · 7 years and 2 months

    • Assisting to the customers/client. • Providing information as per the query related Immigration Dept. Economic Dept. Ministry of Labor dept. Ministry of Health Dept. Emirates ID Dept. • Information providing for Personal Insurance for independent and company staff. • Providing customers/client, query on phone calls. • Answer phone calls, direct calls, take and delivered messages as needed. • Prepare outgoing mail, sort and deliver incoming mail to appropriate person. • Help to immediately resolve and mediate customer complaints. • Suggest & Salve the problems of customers/client/passengers, and send to them to the related department. • Manual Arabic and English Letters typing. • Providing education/teaching and guideline to the new staff or fresher’s. • Handling of Airport passengers providing information about Dubai Entry/visas rules. • Sending - receiving fax, Photo copies, Email service, Assisting clients one the telephone etc. • Typing application Ministry of Labour forms (Quota, New, Renew work permit, Personal information modification etc.) of Dubai. • Typing application Immigration-Entry permit Visit/Residence, Residency New/Renew, Sponsorship Transfer, Cancelation, Data modification forms of Dubai. • Health Insurance application forms typing for Family, Domestic workers & Company staff. • Economic Department of Dubai forms. • Tenancy Registration (EJARI) form of Dubai • Medical Fitness Request forms filling (New/Renew of family and company staff) of Dubai. • Emirates Identity Authority forms filling (New/Renew/Modification).

Education

  • Bachelor of Art

    V B S Purvanchal University Jaunpur - Jaunpur, India

    July 2002 - July 2004

    N/A

Languages

  • Hindi
    Professional working
    60%
  • Urdu
    Professional working
    60%
  • Arabic
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  •  Customer service, Data entry Operator and office

Other

  • Passenger Ground Services Internship Programme

    This Aviation Industry related training course I completed at Sharjah International Airport, in March 2018, Sharjah , U.A.E.

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