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About me
Seeking a challenging position of a Duty manager in a reputed hotel company where there will be can utilize my customer service skills and experience to contribute positively towards the progress of the company and team members at the same time having a prospect for professional growth and development.
Experience
10 years and 6 months
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Guest Service Supervisor & Acting Duty Manager
Anantara Al Jabal Akhdar Resort - Muscat, Oman
Guest RelationsJuly 2017 - Now · 6 years and 9 months● Overseeing of front desk colleagues, assisting in check in and check outs. ● Ensuring all front office employees are fully aware of daily inventory, yield, revenue management and sell rates ● Attend to all guest complaints immediately and initiate follow up. ● Support Company, hotel policies and procedures. ● Allocation of rooms and villas based on guest preferences and requests. ● Assist in building efficient team of employees by taking active interest in their welfare, development and trainings ● Ensuring night audit is done in a standard and proper procedure with all the right reports to be compiled and sent to finance.
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Guest Service Executive
Sofitel Bahrain Zallaq Thalassa Sea and Spa - Manama, Bahrain
Guest RelationsAugust 2016 - June 2017 · 11 months● Performing check in & check outs of VIP guests in the hotels hence maintaining the operating standards ● Generating incidents reports for executive hotel management ● Handling guest complains hence finding solutions for guest satisfaction whilst maintaining hotel reputation ● Assisting guest in foreign exchange currencies ● Coordinating with Sales executives in arranging groups’ arrival in the hotel, special arrangements and information ● Liaising with other hotel departments in solving guest complains in a fast & efficient manner ● Briefing the arrival guests about hotel facilities, special events and local information.
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Senior Guest Service Agent
St Regis Doha - Qatar - Doha, Qatar
Guest RelationsMay 2015 - June 2016 · 1 year and 2 months●Greeting and welcoming guests with a smile hence briefing and updating them with hotel information. ● Perform check-ins and check-outs in an efficient manner so that the front office LQA service standard could be maintained. ● Handling phone calls, answering customer’s queries and trying to resolve complains whilst maintaining positive relationship with customers. ● coordinating in the work of different departments providing relevant information and guiding my associates towards better performance ● Assisting supervisors and managers with their tasks as well as completing essential reports ● Making new walk ins reservations and responding to emails related bookings and front desk operations
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Front Office Agent
The Chedi Muscat Oman - Muscat, Oman
ReceptionOctober 2013 - May 2015 · 1 year and 8 months● Perform check-ins and check-outs in an efficient manner so that the front office LQA service standard could be maintained. ● Handling phone calls, answering customer’s queries and trying to resolve complains hence maintaining positive relationship with customers. ● Perform monetary transactions for the resort front desk hence maintaining secrecy of the hotel documentations. ● Assisting supervisors and managers with their tasks as well as completing essential reports. ● Making new reservations and restaurants bookings on behalf of the guests whilst maintaining positive hotel reputation.
Education
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Certificate in Managing Front office Operation
American Hotel & Lodging Educational Institute
November 2013 - August 2014 -
Hospitality Management
Mount Kenya University - Thika, Kenya
August 2009 - October 2012
Languages
2 languages
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English
Native or fluent
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German
Limited working
Personal information
Nationalities
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Kenyan
Work Permits
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Oman
Skills
7 skills
- Basic Accounting
- Cashiering skills
- Coaching
- Internet & Email
- Multisaking
- opera property management system
- •Proficient in Ms Word, Excel Power Point, Interne
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