Adeel Yaseen

Adeel Yaseen

Guest Relation Officer at Orchid Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile.
I remain embarked-on the challenging career path of business administration in environments where experience can be leveraged, used and enhanced to increment knowledge, and complement the analytical and implementation skills in organizations focused on adding value to the business.

Experience

  • Guest Relation Officer

    Orchid Hotel - Dubai, United Arab Emirates

    Front Office reception
    February 2018 - Now · 12 months

    • Ensured a high level of customer service was consistently maintained. • Supervised, oriented and coached staff to ensure the completion of required tasks • Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate • Arranged customized service for guests, which includes communicating the guest details and logistics in a clear, detailed, and timely manner • Operation of Check-in and accommodating the guest • Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment • Telephone contacts and negotiations, reconfirmation of the guest's tickets, up-selling, • Handle inbound/outbound phone traffic efficiently • Responsible for creating, editing and cancelling reservation • Accountable in handling guest/client and companies' account • Assist in troubleshooting computer and network predicament • Performing night audit and oversee the safety and security of the hotel, as well as manage any enquiries punctually and effectively • Ensure the hotel guests are having quality services and resolve their complaints. • Sustain courteous attitude and professional appearance. • Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue. • Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them. • Display a high degree of professionalism and integrity as befitting a member of management.

  • Marketing Manager

    Latte e te - Faisalabad, Pakistan

    Sales & Marketing
    August 2016 - September 2017 · 1 year and 2 months

    • Responsible for driving sales, brand awareness and guest traffic through variety of channels such as ; private dining and event sales, social media, cold calls, community outreach and networking. • I was Taking reservations for (Birthday Parties, Meetings, Social Event, and Family Get Together), Greeting and advising customers. • I was preparing and presenting daily marketing and sales report, making improvements to the running of the business and developing the restaurant. I am keeping statistical and financial records. • I was developing marketing campaigns to increase the visibility of the restaurant, Define the target market and advertising placement. • Organizing Contests to boost sales. • New product development and promotional programs. • Promoting guest satisfaction for steady and repeat business. • Maintained a detailed database of prospects and customers to document sales calls to ensure proper follow up • Managed all social media programs include face book & Instagram

  • Sales Manager

    Royal Ascot Hotel Apt - Dubai, United Arab Emirates

    Sales & Marketing
    April 2015 - May 2016 · 1 year and 2 months

    • Generating new leads for the hotel sales team. • Selling all aspects of the hotel including its spa, conferences, and entertainment facilities. • Making quick decisions relating to guest demands or requests. • Managing the sales budget of the hotel. • Maintaining regular contact with frequent guests. • Organizing client entertainment events at hotels. • Carrying out sales visits. • Responding quickly to all in-coming sales enquiries by telephone, fax or email. • Investigating guest complaints. • Travelling locally and nationally to meet clients. • Returning business telephone calls. • Monitoring hotel occupancy levels. • Soliciting corporate rate business from business travel agents. • Getting feedback from guests who are leaving and then drawing conclusions from it. • Putting together sales reports and then forwarding those on to senior managers. • Carrying out any reasonable requests as required by the General Manager. • Working within the local markets to promote our hotels to corporate clients.

Education

  • The University Of Lahore

    August 2009 - September 2014

Languages

  • English
    Full professional
    80%
  • Urdu
    Full professional
    80%
  • Hindi
    Professional working
    60%
  • Arabic
    Limited working
    40%

Skills

  • Administration skill
  • Analytical skils
  • Attention to detail
  • B2B Sales
  • Calm and efficient
  • Cross selling
  • Customer Care
  • Customer focus
  • Customer Service Skils
  • Dealing with complaints
  • Direct sales
  • Duty manager
  • F&B sales
  • Flexibility/Adaptability
  • Great customer service
  • Hitting Targets
  • IT skills
  • Leadership skils
  • Management/Administration
  • Managment
  • Marketing
  • Passion for customer care
  • Performance management
  • Problem Solving & Decision Making
  • Relationship Building
  • Retail sales
  • sales coordination
  • Solving problems
  • Strong Communication
  • strong interpersonal skills
  • Strong supervisory skills
  • Time management skills
  • Up-selling
Connections
Chef Ali
Dami chef at chef shawarma
Krisantus Sutrisno
Intern at Four Seasons Hotel
Following
Two Seasons Hotel & Apartments
Dubai, United Arab Emirates
First Central Hotel Suites
Dubai, United Arab Emirates
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