Adelina Vasilescu

Adelina Vasilescu

Technical Support Engineer at Oracle
Lives in Romania

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About me

Positive, confident and conscientious person, capable of working as a motivated team member or independently adopting a practical approach using own initiative. Trustworthy,hardworking and reliable with excellent communication and IT skills and the ability to adapt to
new situations. Sociable personality with a friendly approach.

Experience

6 years

  • Technical Support Engineer

    Oracle - Bucharest, Romania

    Other
    June 2017 - Now · 3 years and 2 months

    - Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with Oracle global standards - Build and Maintaining product expertise in assigned product or technical area - Contributing to Knowledge Management content creation and maintenance - Participating in Root Cause Analysis and Corrective Action activities defined within the product or technical area - Working with development on product improvement programs as required - Operating within Oracle business processes and procedures - Respond and resolve customer issues within Key Performance Indicator targets - Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product or technical area - Ensure the timely completion of planned proactive tasks and Service

  • Technical Support Engineer

    Oracle - Bucharest, Romania

    Customer Service
    June 2017 - Now · 3 years and 2 months

  • Support Consultant

    Misys Financials Services - Bucharest, Romania

    Customer Service
    May 2015 - May 2017 · 2 years and 1 month

  • Enterprise Risk Consultant

    Deloitte - Bucharest, Romania

    Finance/Accounting
    August 2014 - April 2015 · 9 months

Education

  • Master

    Academy of Economic Studies - Hospitality and Tourism Management - Bucharest, Romania

    October 2015 - July 2017

    Business Management Master

  • Bachelor

    Academy of Economic Studies - Bucharest, Romania

    October 2011 - July 2014

    Faculty of Finance, Insurance, Banks and Stock Exchange courses to date

Languages

3 languages

  • Romanian

    Native or fluent

  • English

    Full professional

  • Italian

    Limited working

Personal information

Nationalities

  • Romanian

Skills

4 skills

  • Accounts Receivables Specialist
  • Event planner
  • Microsoft Office
  • Oracle SQL Developer
Following
25hours Hotel Company
Hamburg, Germany
Leonardo Hotels
Berlin, Germany
Iberostar Group
Palma, Spain
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