Adeline Gillet

Adeline Gillet

Group, Conference & Event Executive - Sales Department at Hilton Geneva Hotel and Conference Center
Lives in Auvergne-Rhône-Alpes, France

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About me

My name is Adeline, and I am from France. My expertise encompasses overseeing all aspects of projects, such as developing event-specific schedules, selling suitable exclusive areas in the venue, and managing stakeholders.

I am skilled in assessing clients' unique requirements, identifying and strategically allocating budget breakdowns for each event, and maximising all available resources to produce memorable and premium-quality functions.

I am a creative individual; adept at facilitating marketing and promotional efforts to improve event attendance while ensuring maximum participant satisfaction.

I am well-versed in implementing effective strategies to optimize event outcomes. I am equipped with results-driven leadership skills. I have expertise in supervision, coaching, and developing my team's goals.

My broad experience in successful events organizations combined with my excellent time management skills and problem-solving abilities, position me ready to thrive in challenging environments.

I currently live in the French Alps, however, I have a spare accommodation available in Paris (Sentier - 75002) and in London (Hoxton), where I could move in immediately.

Experience

7 years and 6 months

  • Group, Conference & Event Executive - Sales Department

    Hilton Geneva Hotel and Conference Center - Geneva, Switzerland

    Sales
    October 2021 - April 2022 · 7 months

    Promote, sell and ensure the excellent organization of event projects from the initial inquiries to the final payment. Qualify incoming requests by maximizing accommodation turnover and event space revenue while applying the strategic sales action plan. To monitor the entire events process to ensure the results are on track with the set objectives. To build up powerful customer relationships by creating a client's portfolio and consistently strive to develop relationships with new and repeat booking customers to increase revenue and demand. Maintain strong relationships with external vendors and negotiate all offers in order to adhere to budgetary constraints. Organize and lead the weekly meeting to present events to operational teams and suppliers in line with the banquet order. Coordinate administrative and financial (creation and monitoring of POs) follow-up. - Planned physical and hybrid events from 10 to 900 attendees for a day to two weeks period, which the revenue could achieve up to CHF700K. - Demonstrating and applying Hilton's brand standards on the client's journey: 92% on BDRC call and 100% on BDRC email (mystery call/email).

  • Events Manager

    Home House Member Club - London, United Kingdom

    Event
    August 2020 - June 2021 · 11 months

    Created and delivered memorable events for international clients, while working within the luxury industry. Deliver weekly sales forecasting to the Executive Team of Directors for improving the sales process. Presented business pattern, new achievements to date, and implemented a proactive sales action plan to attain measurable outcomes. Assessed and resolved risks associated with COVID-19 in relation to future events. Suggested strategic recommendations regarding the planning of new events. Produced promotional material, and website content to reach the targeted audience. Provided comprehensive planning and support in the execution of multiple events, including weddings, corporate and social functions, fashion shows, and filming productions. - Examined current offerings and supported the launching of new products and services to meet customer requirements. - Led the seamless execution of marketing-related projects to elevate event attendance. - Formulated and outsources creative and innovative event attractions to qualified vendors. - Facilitated the attainment of sales objectives through forging lucrative customer relationships. - Coached employees on company service standards and procedures with a greater degree of curiosity, empathy, and compassion.

  • Events Executive

    Home House Member Club - London, United Kingdom

    Event
    April 2017 - July 2020 · 3 years and 4 months

    Oversaw the planning and successful organisation of over 900 events. Produce higher revenue among the team of four members. Managed a full range of event activities, such as creating event timeline creation, booking appropriate features and services, scheduling client event details meetings, conducting tastings, and generating invoices. Delivered top-level customer service throughout all phases of the event. Forged lucrative relationships based on trust with new and existing clients to generate repeat business. - Produced significant revenue for the club through optimal utilisation of club space. - Drove significant revenue up to £384k for 180 events against £2.6M total revenue, £1.05 for 360 events against => £2.7M Total Revenue, and £1.25M for 360 events against £2.9M Total Revenue in 2017, 2018, and 2019 respectively.

  • Restaurant Manager - Shotgun Restaurant

    Lonestar Food Company - London, United Kingdom

    F&B Management
    June 2016 - February 2017 · 9 months

    Supported General Manager in overseeing daily restaurant activities to achieve customer, profit, sales, and employee performance goals. - Supported eight employees in passing the Certificate Level II in food and safety through providing strategic leadership and coaching. - Led the planning and successful opening of Shotgun pop-up Restaurant on John Lewis Oxford Circus' Rooftop. - Earned multiple promotions from waiter to Floor Supervisor and Assistant Restaurant Manager to Restaurant - Manager based on significant performance and continued commitment towards work excellence.

  • Assistant Restaurant Manager

    Lonestar Food Co - London, United Kingdom

    F&B Management
    November 2015 - July 2016 · 9 months

    Assisted Restaurant Manager in supervising the day-to-day operations including floor management, staff management, guest experience, policies & safety procedures. Keys Achievement: • Within 6 months I had been promoted from waitress to Assistant Restaurant Manager • Played key role in enhancing the sales of daily specials and signature dishes through effective promotion and recommendation.

  • Account Manager - Sponsorship Coordinator

    HotelPlanner.com - London, United Kingdom

    Account Management
    January 2015 - September 2015 · 9 months

    - Account Manager / January – September 2015 Managed the company’s European bank accounts. My duties included ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verification. Keys Achievement: • Successfully managed all the accounts receivables in the structure manner whilst securing payment in the timely fashion. • Create and upkeep excellent relationships with clients, maintain ongoing communication and facilitate solutions to address concerns. - Sponsorship Coordinator / July – September 2015 I was responsible for the full account management of Millwall football team / one of our sponsors. Keys Achievement: • Sole member on the account of a League One football team. • Search and negotiate as per the requirement and budgetary constraints of client’s to facilitate hotels requests. • Established good working relationships with both clients/hotels.

  • Chef de Rang

    Hotel Café Royal - London, United Kingdom

    F&B service
    November 2014 - May 2015 · 7 months

    In charge for supervising my team, as well as training. I ensured the smooth running of the service and the satisfaction of the customers via my behaviour, service techniques and knowledge. Keys Achievement: • Entrusted with several working stations for the restaurant at the 5 stars Hotel. • Awarded, in my first quarter, Employee of the Quarter within the entirety of the hotel. This was voted on by both the General Manager and the Food and Beverage Manager.

  • Assistant Convention Manager

    First Finance - Paris, France

    Secretary / Executive Assistant
    August 2013 - December 2013 · 5 months

    I was given the responsibility to organise and manage the finance training session in France. Keys Achievement: • Anticipating needs of the client and receiving excellent feedback from supervisors/management. • Planned and executed over 110 finance training session for individual and corporate clients.

Education

Languages

3 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Korean

    Notions

Personal information

Nationalities

  • French

Date of birth

July 13th 1992

Driving License

Yes

Skills

11 skills

  • Clients Acquisition / Retention
  • Events Planning and Organisation
  • excellent customer service skills
  • Issues Identification and Resolution
  • Logistics Management
  • Marketing Efforts Coordination
  • Microsoft Office (Word, Excel, Outlook, PowerPoint
  • Negotiation and Budget Administration
  • OPERA (Catering and Sales, PMS)
  • Resources Allocation and Optimisation
  • Salesforce Delphy FDC (CRM, Catering and Sales, PM
Following
LVMH
LVMH
Paris, France
Richemont
Richemont
Bellevue, Switzerland
The Savoy
The Savoy
London, United Kingdom
Other members
Valentine Sengel
Grenoble, France
Lian Coetzee
Chambéry, France
Patricia Demange
Paris, France
View more
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