Adham Aly

Adham Aly

Front Office Supervisor at NOVOTEL WORLD TRADE CENTRE ( L.L.C)
Lives in Dubai, United Arab Emirates
over 6 months ago

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Front Office Supervisor with more than 8 years experience in FO operations.

Experience

  • Front Office Supervisor

    NOVOTEL WORLD TRADE CENTRE ( L.L.C) - Dubai, United Arab Emirates

    Front Office reception
    September 2016 - Now ยท 2 years and 4 months

    - Check in and check out as per the SOPs, Handling cash, handling complains, and solving problems - Elicit guest feedback and preferences, regarding hotel services and ensures actions is initiated on the same to maximize guest satisfactions. - Give the necessary trainings for the staff. - Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods. - Reporting to the FO Manager. -Replacing the Night auditor.

Education

  • Bachelor

    faculty of tourism and hotels studies - Cairo, Egypt

    September 2007 - May 2011

    Bachelor of tourism and hotel studies, Faculty of tourism and hotels , Alexandria Univ. Egypt

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • Italian
    Professional working
    60%

Skills

  • Front Office supervisory
  • High motivated
  • High responsibility
  • Strong leadership
  • Team motivator
Connections
Reneil Mapaye
Telephone Operator at Al Fardan Group / Carlton Downtown Hotel (previously Warwick Hotel Dubai)
Muhammad Shariq
Waiter at Movenpic
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