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Front Office Supervisor with more than 8 years experience in FO operations.
Front Office Supervisor
NOVOTEL WORLD TRADE CENTRE ( L.L.C) - Dubai, United Arab EmiratesFront Office receptionSeptember 2016 - Now · 2 years and 4 months
- Check in and check out as per the SOPs, Handling cash, handling complains, and solving problems - Elicit guest feedback and preferences, regarding hotel services and ensures actions is initiated on the same to maximize guest satisfactions. - Give the necessary trainings for the staff. - Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods. - Reporting to the FO Manager. -Replacing the Night auditor.
faculty of tourism and hotels studies - Cairo, EgyptSeptember 2007 - May 2011
Bachelor of tourism and hotel studies, Faculty of tourism and hotels , Alexandria Univ. Egypt
EnglishNative or fluent100%
ArabicNative or fluent100%
- Front Office supervisory
- High motivated
- High responsibility
- Strong leadership
- Team motivator