Adonis Bongalos

Adonis Bongalos

Fairmont Gold Supervisor at Fairmont Bab Al Bahr, Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

Join Hosco and view Adonis's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

A well presented, articulate and confident individual with a proven ability to provide exceptional customer service. Having years of experience in hospitality industry, Adonis is proficient in handling guest service issues, reviewing customer complaints. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and guests through a genuine desire to understand their needs and support them.

Experience

  • Fairmont Gold Supervisor

    Fairmont Bab Al Bahr, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    June 2018 - Now · 6 months

    • Handle enquiries and complaints, promptly and efficiently • Deliver the highest quality and service standards to consistently meet and exceeded guests and VIP expectation • Plan, organize and motivate associates to excel in delivering excellent service to all arrival guests. • Assign rooms and check VIP arrival rooms and ensure the requests and needs are met. • Guide, coach, train and develop executive lounge associates to handle day -to-day duties

  • Guest Relations Agent

    Fairmont Bab Al Bahr, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Guest Relations
    August 2017 - May 2018 · 10 months

    • Provide warm welcome hotel guests as they arrive and inquire into reservation details. • Investigate and respond to guest complaint in a professional manner • Check-in/check-out guests courteously and efficiently, process all payments • Monitor and maintain orderliness, cleanliness and sanitation of the lobby. • Handle complaints by analyzing situations and coming up with viable solutions

  • Guest Relations Supervisor

    Sheraton Grand Hotel Dubai - Dubai, United Arab Emirates

    Guest Relations
    November 2015 - April 2017 · 1 year and 6 months

    -Welcomes guests during check-in and giving a fond farewell to guest while checkout. -Engages hotel guests to enhance the service experience through activation of all outlet services within the lobby area. -Responds to special requests from guests with unique needs -Contacts appropriate individual or department as necessary to resolve guest call, request, or problem. -Acknowledges all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. -Handles guest complaints and concerns in an efficient and timely manner. -Overseeing VIP guests, arrivals and departures. -Coordinates and multi-tasking job duties in a busy environment. -Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

  • Club Lounge Concierge

    Bonnington Jumeirah Lakes Towers - Dubai - Dubai, United Arab Emirates

    Front Office reception
    May 2014 - September 2015 · 1 year and 5 months

    -Being consistently well groomed & professional in appearance and to wear the appropriate uniform. -Greets guests to the hotel in a polite, friendly and helpful manner. -Deals with VIPs late arrivals and assisting with early checkouts. -Being a point of contact for guests who have queries. -Manages and resolve complex guest complaints with guest-focused manner. -Provides information and literature about the hotel in person and via telephone. -Interacts and communicates with guests & colleagues in a courteous and open manner.

  • Front Office Receptionist

    Bonnington Jumeirah Lakes Towers - Dubai - Dubai, United Arab Emirates

    Front Office reception
    August 2013 - April 2014 · 9 months

    -Welcomes guests to the hotel in a polite, friendly and helpful manner. -Deals with late arrivals and assisting with early check-outs. -Takes payment from guests in the form of cash or credit cards. -Being a point of contact for guests should they have any queries. -Deals with and resolving customer complaints. -Keeps up to date on all hotel products, services, pricing & promotional offer. -Completes the night auditing procedures with accuracy and attention to detail. -Maximizes sales revenues through up selling and marketing programs. -Ensures all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift. -Maintains a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.

  • Club Lounge Agent

    Sheraton Dubai Creek Hotel & Towers - Dubai, United Arab Emirates

    Front Office reception
    July 2012 - June 2013 · 12 months

    -Being consistently well groomed & professional in appearance and to wear the appropriate uniform. -Greets guests to the hotel in a polite, friendly and helpful manner. -Deals with VIPs late arrivals and assisting with early checkouts. -Being a point of contact for guests who have queries. -Manages and resolve complex guest complaints with guest-focused manner. -Provides information and literature about the hotel in person and via telephone. -Interacts and communicates with guests & colleagues in a courteous and open manner. -Monitors all operations of venue and efficiency. -Serves food and beverages, overseeing guest arrangements and changes.

  • Switchboard Operator

    Sheraton Dubai Creek Hotel & Towers - Dubai, United Arab Emirates

    Front Office reception
    April 2011 - June 2012 · 1 year and 3 months

    -Answers the calls in courteous manner and connecting calls to appropriate. departments/parties. -Manages service standards throughout the telephone department to ensure a consistent guest experience at a high quality level. -Provides prompt and efficient handling of all guest complaints and queries, speaking to the departments concerned with a through follow up to the guest (verbal or written). -Ensures that each guest request is carried out as required i.e. room preference, transportation, restaurant and theater bookings, housekeeping and F & B requirements, special orders or requests etc. -Communicates to the departments concerned each VIP guest preferences and requirements and ensure that all VIPs in house are listed on the VIP announcement board.

Education

  • Mariners' Polytechnic College

    June 2006 - March 2010

Languages

  • English
    Native or fluent
    100%

Skills

  • Creative and hardworking
  • Customer and guest care.
  • Excellent leadership
  • Flexible
  • Good communicator
  • Good team member
  • Handle complain guest
  • MS Office proficient
  • Opera
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Krisantus Sutrisno
Student from Sekolah Tinggi Pariwisata Trisakti
Arisha Salnikova
Guest Relations Agent at Fairmont Bab Al Bahr, Abu Dhabi
View 4 connections
Following
Shangri-la Hotel, Dubai
Dubai, United Arab Emirates
The Abu Dhabi EDITION
Abu Dhabi, United Arab Emirates
Other members
Ndopu Che
Abu Dhabi, United Arab Emirates
JAMES BAGUMA
Abu Dhabi, United Arab Emirates
Bima Atmaja
Abu Dhabi, United Arab Emirates
Rajeev Tiwary
Abu Dhabi, United Arab Emirates
Mohanish Junjare
Abu Dhabi, United Arab Emirates
View 326933 members