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A well presented, articulate and confident individual with a proven ability to provide exceptional customer service. Having years of experience in hospitality industry, Adonis is proficient in handling guest service issues, reviewing customer complaints. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and guests through a genuine desire to understand their needs and support them.
Fairmont Gold Supervisor
Fairmont Bab Al Bahr, Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office receptionJune 2018 - Now · 6 months
• Handle enquiries and complaints, promptly and efficiently • Deliver the highest quality and service standards to consistently meet and exceeded guests and VIP expectation • Plan, organize and motivate associates to excel in delivering excellent service to all arrival guests. • Assign rooms and check VIP arrival rooms and ensure the requests and needs are met. • Guide, coach, train and develop executive lounge associates to handle day -to-day duties
Guest Relations Agent
Fairmont Bab Al Bahr, Abu Dhabi - Abu Dhabi, United Arab EmiratesGuest RelationsAugust 2017 - May 2018 · 10 months
• Provide warm welcome hotel guests as they arrive and inquire into reservation details. • Investigate and respond to guest complaint in a professional manner • Check-in/check-out guests courteously and efficiently, process all payments • Monitor and maintain orderliness, cleanliness and sanitation of the lobby. • Handle complaints by analyzing situations and coming up with viable solutions
Guest Relations Supervisor
Sheraton Grand Hotel Dubai - Dubai, United Arab EmiratesGuest RelationsNovember 2015 - April 2017 · 1 year and 6 months
-Welcomes guests during check-in and giving a fond farewell to guest while checkout. -Engages hotel guests to enhance the service experience through activation of all outlet services within the lobby area. -Responds to special requests from guests with unique needs -Contacts appropriate individual or department as necessary to resolve guest call, request, or problem. -Acknowledges all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. -Handles guest complaints and concerns in an efficient and timely manner. -Overseeing VIP guests, arrivals and departures. -Coordinates and multi-tasking job duties in a busy environment. -Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Club Lounge Concierge
Bonnington Jumeirah Lakes Towers - Dubai - Dubai, United Arab EmiratesFront Office receptionMay 2014 - September 2015 · 1 year and 5 months
-Being consistently well groomed & professional in appearance and to wear the appropriate uniform. -Greets guests to the hotel in a polite, friendly and helpful manner. -Deals with VIPs late arrivals and assisting with early checkouts. -Being a point of contact for guests who have queries. -Manages and resolve complex guest complaints with guest-focused manner. -Provides information and literature about the hotel in person and via telephone. -Interacts and communicates with guests & colleagues in a courteous and open manner.
Front Office Receptionist
Bonnington Jumeirah Lakes Towers - Dubai - Dubai, United Arab EmiratesFront Office receptionAugust 2013 - April 2014 · 9 months
-Welcomes guests to the hotel in a polite, friendly and helpful manner. -Deals with late arrivals and assisting with early check-outs. -Takes payment from guests in the form of cash or credit cards. -Being a point of contact for guests should they have any queries. -Deals with and resolving customer complaints. -Keeps up to date on all hotel products, services, pricing & promotional offer. -Completes the night auditing procedures with accuracy and attention to detail. -Maximizes sales revenues through up selling and marketing programs. -Ensures all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift. -Maintains a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
Club Lounge Agent
Sheraton Dubai Creek Hotel & Towers - Dubai, United Arab EmiratesFront Office receptionJuly 2012 - June 2013 · 12 months
-Being consistently well groomed & professional in appearance and to wear the appropriate uniform. -Greets guests to the hotel in a polite, friendly and helpful manner. -Deals with VIPs late arrivals and assisting with early checkouts. -Being a point of contact for guests who have queries. -Manages and resolve complex guest complaints with guest-focused manner. -Provides information and literature about the hotel in person and via telephone. -Interacts and communicates with guests & colleagues in a courteous and open manner. -Monitors all operations of venue and efficiency. -Serves food and beverages, overseeing guest arrangements and changes.
Sheraton Dubai Creek Hotel & Towers - Dubai, United Arab EmiratesFront Office receptionApril 2011 - June 2012 · 1 year and 3 months
-Answers the calls in courteous manner and connecting calls to appropriate. departments/parties. -Manages service standards throughout the telephone department to ensure a consistent guest experience at a high quality level. -Provides prompt and efficient handling of all guest complaints and queries, speaking to the departments concerned with a through follow up to the guest (verbal or written). -Ensures that each guest request is carried out as required i.e. room preference, transportation, restaurant and theater bookings, housekeeping and F & B requirements, special orders or requests etc. -Communicates to the departments concerned each VIP guest preferences and requirements and ensure that all VIPs in house are listed on the VIP announcement board.
Mariners' Polytechnic CollegeJune 2006 - March 2010
EnglishNative or fluent100%
- Creative and hardworking
- Customer and guest care.
- Excellent leadership
- Good communicator
- Good team member
- Handle complain guest
- MS Office proficient